Call Centre Sales Agent

2 weeks ago


Century City, Western Cape, South Africa MWeb Full time

Main Purpose of the Job:

  • Present, promote and sell products/services
  • Perform costbenefit and needs analysis of existing/potential customers to meet their needs
  • Establish, develop and maintain positive business and customer relationships
  • Expedite the resolution of customer problems and complaints to maximize satisfaction
  • Achieve agreed upon sales targets and outcomes within schedule
  • Coordinate sales effort with team members and other departments
  • Analyze the territory/market's potential, track sales and status reports
  • Keep abreast of best practices and promotional trends
  • Continuously improve through feedback

Job Output:

  • Present, promote and sell products/services
  • Perform costbenefit and needs analysis of existing/potential customers to meet their needs
  • Establish, develop and maintain positive business and customer relationships
  • Expedite the resolution of customer problems and complaints to maximize satisfaction
  • Achieve agreed upon sales targets and outcomes within schedule
  • Coordinate sales effort with team members and other departments
  • Analyze the territory/market's potential, track sales and status reports
  • Keep abreast of best practices and promotional trends
  • Continuously improve through feedback

Skills and Competencies:

  • Ability to work with limited supervision
  • Attention to detail
  • Selfmotivated
  • Patience, persistence, and a positive attitude
  • Team player
  • Ability to work in a fast paced and pressurized environment.
  • Strong sales ability, objection handling, need creation
  • High degree of selfmanagement, responsibility, and accountability


Matric Grade 1
  • Clear criminal record
  • 2year sales experience (mandatory)
  • Basic computer literacy
  • ISP experience advantageous


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