Senior Transcreation Account Manager

2 weeks ago


Cape Town, Western Cape, South Africa Hogarth Worldwide Full time
Hogarth Worldwide is the world's leading creative content production company.

Born to make the best work brilliantly, we combine craft, insight and technology to bring creative work to life for many of the world's most famous brands.


A Hybrid working model


Now offices are fully open we have embraced a hybrid working model, which allows our employees to split their time between the office and other locations, something we hope will provide everyone much more flexibility to their working week.

The expectation is that working life at Hogarth will involve working from the office for about 50% of the time for most people.

Please speak to the Talent Acquisition team to find out more information.

The Company:


Hogarth Worldwide is a leading creative production company, producing advertising and marketing content for many of the world's most famous brands, across all media around the world.

Hogarth was founded 10 years ago and has grown from a start-up to over 4,000 people, across 28 cities worldwide and is now part of the WPP family.

Our rapid growth continues to drive us forward making Hogarth an exciting place to work and a great place to achieve your career ambitions.


Senior Transcreation Account Manager

The Role:


As part of the Client Services Department, you play a central role in the business and are pivotal to the smooth running of your account(s).

You will need excellent linguistic skills, attention to detail, a thorough understanding of the Transcreation process and be responsible for managing projects from brief to final delivery in collaboration with other departments.

You will be client focused and require good communication, organisation and time management skills to manage your clients and internal departments, while always focusing on quality, process and profitability.


Transcreation Responsibilities:

  • Take responsibility for quality of transcreation services delivered to the client and address any issues
  • Update glossaries on a project by project basis
  • Maintain Translation Memories update to capture client feedback/preferences and ensure consistency
  • Provide constructive feedback to freelancers at the end of each project
  • Ensure appropriate creativity is used in headlines by checking with creative contacts within Hogarth
  • Develop strong relationships with local market copywriters and proofreaders
  • Manage and coordinate the freelancer resource
  • Review talent performance and drive constant performance improvement by working closely with talent manager and providing regular feedback on all talent
  • Manage inmarket freelancers to ensure timely delivery and highest levels of quality
  • Support TAM and TAE

Quality Control Responsibilities:

  • Act as a brand/QC guardian always ensure brand guidelines and QC checklists and procedures are followed
  • Ensure all parties are aware of brand and QC guidelines, ensure internal summaries are developed and distributed if necessary
  • Highlight and escalate quality control issues
  • Ensure the best external talent is always used freelancers, proofreaders, copywriters, planners where necessary (liaise with relevant Dept. heads and ensure they pass relevant tests)

Project Management Responsibilities:

  • Coordinate between all relevant parties internal (Print, Broadcast, Digital etc.) and external (Clients and Agencies)
  • Consistently deliver against all contractual obligations include SLAs and KPIs
  • Ensure clear division of responsibility for appropriate files at each stage of the project
  • Manage all client projects from brief through to delivery ensuring final materials are on time and of the highest quality
  • Where project managers/producers are involved, take responsibility for ongoing communication, tracking project progress and status vs. schedules, timings, delays etc.
  • Manage, monitor and update all timelines and set realistic expectations with clients
  • Monitor internal workflows, identify areas for improvement and make recommendations
  • Follow agreed workflows and utilise relevant project management tools
  • FIDO, Trados etc.
  • Ensure schedules, technical specs and copy dates are obtained and correct, report any delays to SAM/AD
  • Keep AD updated on status of projects
  • Collate any information needed for input to client reports and presentations
  • Manage FIDO/Zonza
  • Ensure that trackers are updated at all times

Internal Responsibilities:

  • Demonstrate a thorough understanding of the Hogarth business model, services and technology
  • Demonstrate an understanding of the internal organisational structure who to go to for all eventualities
  • Ensure your line manager is aware of your workload, issues and successes etc.
  • Escalate any issues to your line manager
  • Respond to requests from Senior Management
  • Take responsibility for managing your direct reports providing direction and support where appropriate
  • Review the workload of your direct reports regularly, identify workload issues, escalate to


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