Senior Account Manager
2 weeks ago
The Role
- Pearl Lemon is looking for a
Senior Account Manager who can be in the charge of managing a company's relationships with its customers. - The goal is to keep clients or accounts as long as possible. This involves ensuring continuous communication with customers, sharing regular updates on their campaigns and projects we are working on as well as managing challenging situations. The Account Manager keeps a customer database and addresses and actions any needs they may have.
- The Account Manager is also in charge of finding new businesses, he can be assigned to new prospects, given accounts, or a combination thereof.
Possible Responsibilities Include:
- Development of longterm relationships with accounts
- Ensuring clients receive requested products and services in a timely manner
- Communication of client needs and demands to the company
- Forecast and track of client account metrics
- Management of projects within client relationships, working to carry out client goals while meeting company goals
- Identifying opportunities to grow business with existing clients
- Coordination with staff members working on the same account to ensure consistent service
- Collaboration with the sales team to reach prospective clients
- Service for multiple clients concurrently, often meeting deadlines
- Keeping records of client transactions
Required Skills and Experience:
- Preferably with 58 years of experience
- Experience in clientfocused solutions
- Project management skills
- Ability to listen and understand the clients challenges
- Ability to communicate clients' needs with staff
- Talent for influencing client management
- Ability to manage multiple projects and relationships simultaneously
- Good knowledge of SEO or keen interest in learning
- Negotiation, communication and presentation Skills
- Strong organizational and timemanagement abilities
Salary:
R18, R22,000.00 per month
Education:
- Certificate (required)
Experience:
Account Management: 8 years (preferred)
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