Client Care Assistant: Main Reception

2 weeks ago

South Africa Sanlam Limited Full time
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Location:
Bellville, Western Cape, South Africa

Who are we? Sanlam Life and Savings (SLS) is focused on serving our retail and corporate clients in South Africa and further developing our strategic advantages in the South African market.

Sanlam Life and Savings consists of three clusters - Sanlam Corporate, Sanlam Retail Mass and Sanlam Retail Affluent.

The Sanlam Life and Savings Office provides strategic direction, coordination and support to the three clusters, as well as performing governance oversight that includes assurance provided by second line of defense functions in SLS, to enable us to meet our business objectives.

Build a successful career with usWe're all about building strong, lasting relationships with our employees.

We know that you have hopes for your future – your career, your personal development and of achieving great things.

We pride ourselves in helping our employees to realise their worth.

Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

What will you do?Customer Care (receive of and personal interaction with high profile business clients) at both the main reception and the executive reception counters.

Handling of general enquiries.
Following protocols to render excellent client service.
Effective communication, listening, understanding, and interpreting to meet clients' requirements.
Confident ability to handle complaints and challenging clients.
Operational responsibilities (housekeeping, applying of safety/security measurements).Administrative responsibilities (e-mail, room reservations, incoming/outgoing mail).

What will make you successful in this role?Communication Skills:
Excellent verbal and written communication skills in English, Afrikaans and with Xhosa as a third language an advantage, to interact with visitors, clients, and employees

Customer Service:
Strong ability to provide a high level of customer service and handle inquiries, complaints, and requests professionally

Interpersonal Skills:
Ability to build good relationships and interact positively with a wide range of people

Organization:
Strong organizational skills to manage appointments, meetings, and administrative tasks efficiently

Multitasking:
Capability to handle multiple tasks simultaneously in a busy environment

Technical Skills:
Proficiency with office software (e.g., Microsoft Office), email systems, and visitor management systems.

Problem-Solving:
Quick thinking and resourcefulness to address issues or unexpected situations as they arise

Attention to Detail:
Accuracy in tasks like data entry, scheduling, and managing records

Professionalism:
Maintaining a professional demeanour and appearance at all times

Cultural Sensitivity:
Awareness and sensitivity to cultural differences, especially in a diverse corporate environment

Security Awareness:
Basic knowledge of security protocols and procedures to ensure the safety of the workplace.
Qualification and ExperienceMatric or Grade 122 – 5 Years frontline experience in a corporate or hotel environmentOutstanding attendance recordWorking shiftsKnowledge and SkillsEffective communication skills in English and Afrikaans with Xhosa as a third language an advantageKnowledge of SanlamUnderstanding of cultural diversityInterpersonal skillsClient orientationProfessionalismInitiativeTeamworkStress toleranceIntegritySelf confidenceChange and adaptabilityCore Competencies Cultivates innovation - Contributing dependently
Customer focus - Contributing dependently
Drives results - Contributing dependently
Collaborates - Contributing dependently
Being resilient - Contributing dependently
Turnaround timeThe shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.
Our commitment to transformationThe Sanlam Group is committed to achieving transformation and embraces diversity.

This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa.

The Group's Employment Equity plan and targets will be considered as part of the selection process.
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