Senior Technical Writer

1 week ago

Modderfontein, South Africa AECI Full time
Developing comprehensive content that meets organisational standards.

  • Obtaining a deep understanding of DetNet's products and services to translate complex product information into simple, polished, and engaging content.
  • Creating userfriendly content that meets the needs of the target audience, turning insights into language that sets users up for success.
  • Reviewing and contributing to marketing material, website content and relevant documents to be published.
  • Develop and update engineering technical documentation and specifications including user training manuals and related training material.
  • Evaluating current content and developing innovative approaches for improvement.
  • Responsible for researching, outlining, writing, and editing of new and existing content.
  • Working closely with various departments to understand project requirements.
  • Researching, creating, and maintaining information architecture templates that uphold organisational and legal standards.
  • Developing content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation.
  • Maintaining product knowledge base and website content to ensure they are aligned with product releases.
  • Produce and edit presentations for sales, marketing purposes and training purposes, ensuring compliance to corporate guidelines.
  • Generate diagrams and visual interpretations of process flows.
  • Meet with channel representatives, vendors, design engineers and production to establish user requirements, system requirements and other technical reports.
  • Study drawings, specifications, mockups, and product samples to integrate in manuals.
  • Ensure technical verbiage is easy to understand by the layperson.
  • Review published materials and recommended revisions or changes in scope, format and content.
  • Select photographs, drawings, sketches, diagrams and charts to illustrate material.
  • Attend trial blasts and channel partner workshops to gain first hand product knowledge.
  • Developing and maintaining database in document control system for new documents, tracking reviews and approval phase until final release to market.

Qualifications & Experience:

  • Bachelor's degree in engineering or related fields.
  • Certificate in Occupational Directed Education/ Training and Development Practices an advantage.
  • 5 years' experience in a technical writing role.
  • Long and short copywriting experience.
  • Marketing experience will be advantageous.
  • Knowledge of search engine optimisation (SEO) and writing SEO.
  • Basic HTML or web design experience.

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