Call Centre Admin Manager

2 weeks ago


Cape Town, Western Cape, South Africa StaffCentral Consulting Full time

Job Duties/Responsibilities will include:

Deliver effective forecasting and scheduling strategies to enhance the success of multiple outbound campaigns.

Design tracking methods to ensure that identified issues are adequately addressed within appropriate time frames.

Develop, analyze and distribute statistics and identify trends to help determine the need for strategy changes and/or training.

Identify possible needs for improvement in processes, learning and systems and refer them to senior management.


Liaise with colleagues in campaign department to ensure correct selection of key data and creation of dialing lists for outbound campaigns.

Optimize resource and KPI achievement through monitoring and managing real-time adherence.

Demonstrate the ability to change focus quickly to support the needs of the business - including covering for other roles where required - displaying energy and commitment in all you do

Matric

Proficient Microsoft Knowledge

Post Matric Qualification

3 Years Experience in Call Centre Management

Excellent verbal and written communication skills

National Credit Act

Debt Collector Act

Performance Management Systems

Intermediate to advanced proficiency in MS Word and Excel

Technology insights to achieve team objectives

Analytical

Strategic Thinker

Problem solver

Emotional intelligence

Interpersonal skills

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