Call Centre Admin Manager
2 weeks ago
Job Duties/Responsibilities will include:
Deliver effective forecasting and scheduling strategies to enhance the success of multiple outbound campaigns.
Design tracking methods to ensure that identified issues are adequately addressed within appropriate time frames.
Develop, analyze and distribute statistics and identify trends to help determine the need for strategy changes and/or training.
Identify possible needs for improvement in processes, learning and systems and refer them to senior management.
Liaise with colleagues in campaign department to ensure correct selection of key data and creation of dialing lists for outbound campaigns.
Demonstrate the ability to change focus quickly to support the needs of the business - including covering for other roles where required - displaying energy and commitment in all you do
Matric
Proficient Microsoft Knowledge
Post Matric Qualification
3 Years Experience in Call Centre Management
Excellent verbal and written communication skills
National Credit Act
Debt Collector Act
Performance Management Systems
Intermediate to advanced proficiency in MS Word and Excel
Technology insights to achieve team objectives
Analytical
Strategic Thinker
Problem solver
Emotional intelligence
Interpersonal skills
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Call Centre Agents
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Call Centre Agents
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Call Centre Agent
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Call Centre Agent
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Call Centre Manager
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Call Centre Agent
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Cape Town, Western Cape, South Africa Curiska (Pty) Ltd Full timeTechnical services primary contact, answering incoming calls from customers who want support, responding to inquiries, managing complaints, troubleshooting customer service problems (Hardware and software support), login and closing calls, provide general services information.Responsibilities: Supply First-Line support _ Hardware support Manage and resolve...
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Cape Town, Western Cape, South Africa MMWentzel Full timeJOIN OUR TEAM OF CALL CENTRE AGENTS TODAYWHAT IS OUR COMPANY ALL ABOUTWe as a credit repair company will "fix your credit" by removing negative items from your credit report. We offer to file disputes on negative items on your behalf with the credit bureaus and get them removed. During these tough times we believe that all South Africans deserve an...
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Call Centre Agent
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Customer Service Consultant
2 weeks ago
Cape Town, Western Cape, South Africa Call Centre Staffing Full timeCustomer Services Agents wanted to service global clients with a leading vehicle brand.At least 2 years call centre customer services experience in both voice and the digital space.MatricClear Credit and Criminal recordsAbility to work shifts including weekends and public holidaysa passion for carsSalary: From R9,000.00 per monthAbility to commute/relocate:...
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Call Centre Agent
2 weeks ago
Cape Town, Western Cape, South Africa Merchants SA Full timeAre you wanting to become a call centre customer service agent Merchants SA is the the perfect place to be. We are expanding and looking for customer service agents to join our international contact centre based in Salt River. Matric or equivalent Excellent customer service skills Excellent communication skills 6 months + Call Centre Experience Flexible to...
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Call Centre Agent
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Cape Town, Western Cape, South Africa Merchants SA Full timeAre you wanting to become a call centre customer service agent Merchants SA is the the perfect place to be. We are expanding and looking for customer service agents to join our local contact centre based in Salt River. Matric or equivalent Excellent customer service skills Excellent communication skills 6 months + Call Centre Experience Flexible to work...
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Call Centre Agent
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Call / Contact Centre Manager (Banking)
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