Desktop Support Engineer

Found in: beBee S ZA - 2 weeks ago

Western Cape Cape Town, South Africa Titan Wealth Group Full time
Titan Wealth Group’s job vacancy, Career and Recruitment

Job title : Desktop Support Engineer (M365/Intune) jobs in Western Cape

Job Location : Western Cape, Cape Town

Deadline : April 27, 2024

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The role

Working as part of the IT infrastructure support team covering SA and UK offices you will act as a cloud support engineer for the Titan group. The role is full-time based in the SA office, as users require in person support 5 days a week. Hybrid may be considered in the future as business needs allow.

Job responsibilities

Offering IT services & support over telephone, email, remote, but mostly face-to-face. As needed to assist the migration team to onboard new companies into the group M365 tenant (through acquisitions). This includes rebranding, like changing UPNs and central signatures. Using ManageEngine SD+ for logging, monitoring and managing tickets. Work closely with users from all global offices to resolve issues, keep users informed and escalate to second/third line where appropriate. Follow industry best practice to proactively maintain the infrastructure to prevent failures/issues and improve performance, availability and resilience. Build and maintain corporate PCs/laptops, keeping adequate spares-levels (inventory). Administration of starters and leavers, getting quotes and placing orders (procurement). Guide and support users in following group IT standards, policies & procedures. Manage/participate in project initiatives (as assigned) to achieve broader IT objectives Contribute to and maintain documentation for processes and procedures. Adhere to all FCA regulations including consumer duty.

Requirements

2+ years’ experience with desktop support using M365/Intune. Excellent English communication skills, comfortable in high engagement environment. Patient with users and ability to build good rapport. Great customer service skills. A+ PC technician / N+, MD100, MD101 certifications are advantageous. Some understanding of networking, routers, firewalls. E.g. able to replace router/AP. Proactive and ability to work with minimal direction. Self-motivated, well organised, skilled in prioritisation and working to SLAs. Excellent methodology in fault-finding. Strong working knowledge of MS Windows 10/11 Enterprise, M365 Administration. Endpoint manager, Teams Telephony and Sharepoint. Good working knowledge of Active Directory and Identity Management in Azure. Understanding of cyber security frameworks like NIST/CIS advantageous. Good understanding of Windows Server / roles and features would be beneficial. Solid working knowledge of mobile device platforms; iOS, Android and MS Surface tablets.

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