Head of Operations

Found in: beBee S ZA - 1 month ago

Sandton, South Africa Robert Walters Full time

An exciting opportunity has arisen for a dynamic and experienced Head of Operations to join a leading global retail brand based in Johannesburg North. This role is perfect for an individual who thrives in a fast-paced environment, with a strong focus on delivering exceptional customer service and driving operational efficiency. The successful candidate will have the chance to shape the future of the company's operations in South Africa, working closely with stakeholders to achieve ambitious growth targets. With a commitment to providing high-quality products at affordable prices, this organisation offers a unique and rewarding work environment.

What you'll do:

As the Head of Operations, you will play a pivotal role in ensuring the smooth operation of our client's retail business. You will be responsible for managing KPIs, developing strategies to increase efficiency, sales, quality of services, security and reduce losses. Your commitment to delivering exceptional customer service will be paramount in maintaining the high standards expected by their customers. You will also act as a key liaison with various stakeholders, coordinating efforts across departments to achieve agreed targets. Your ability to manage costs effectively while meeting set milestones for store openings, revenue and costs will be crucial in this role.

  • Ensure all aspects of retail business operate smoothly, adhering to both HQ SOP & Local Policy
  • Manage KPIs and focus on improvement efforts to meet target goals
  • Use KPI data to analyse, develop and optimise strategies and processes
  • Maintain consistent and exceptional standards of customer service in all stores
  • Act as a key domestic liaison with all stakeholders including employees, landlords, suppliers, service providers and other parties
  • Coordinate efforts of other relevant departments to achieve agreed targets
  • Implement the business plan and meet set milestone targets in terms of store opening, revenue and costs
  • Manage costs efficiently, prepare budgets and minimise variance against forecasts


What you bring:

The ideal candidate for the Head of Operations role brings extensive experience in Retail Operations management. You are adept at navigating government bodies and competing with existing big retail players. Your excellent stakeholder management skills allow you to build and maintain strong relationships with various parties. Your strategic thinking and problem-solving abilities will be key in driving the success of our client's operations.

  • Proven experience in Retail Operations management
  • Strong numerical skills and ability to manage KPIs effectively
  • Experience managing large size format, multi-store systems
  • Ability to navigate government bodies and compete with existing big retail players
  • Excellent stakeholder management skills
  • Strong strategic thinking and problem-solving abilities


What sets this company apart:

Our client is a globally recognised retail brand, boasting over 2,500 stores across 10 countries. They offer more than 20,000 practical and innovative products from a variety of departments. With over 23,000 employees, they serve more than 500 million consumers annually.

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