X2 Senior IT Support Technicians

Found in: beBee S ZA - 1 month ago

Free State Bloemfontein, South Africa Datacentrix Full time
Datacentrix’s job vacancy, Career and Recruitment

Job title : X2 Senior IT Support Technicians jobs in Free State

Job Location : Free State, Bloemfontein

Deadline : April 19, 2024

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Qualifications and Experience Required:

Relevant certifications or qualifications in Information Communication Technology 2 to 3 years related experience Experience with computer systems, LAN, WAN, Wi-Fi configuration & Microsoft/Linux environment Computer skills (MS Office suite) Experience with major hardware vendors, e.g., HP, DELL, etc. Good communications skills Good interpersonal skills Ability to work within a team

Roles and Responsibilities:
Installation, maintenance and support of all hardware and software

Capture and maintain all IT assets in the ICT inventory database and dispatch the IT equipment to the user as per written request. Install and maintain all desktop hardware. Install and maintain desktop software. Install and maintain all computer peripherals. Liaise with external providers for hardware support.

Computer fault diagnosis

Identify common problem areas experienced to recommend corrective action. Decide whether to send the computer to the manufacturer for repair. Report shortfall in parts inventory to line manager. Work with vendor support contacts to resolve technical problems with (Desktop computing equipment and software) Ensure desktop computers interconnect seamlessly with diverse systems, including associated validation systems, file servers, email servers, computer conferencing systems, application servers and administrative Systems.

Computer Lab/Office demonstrations

Provide user support for the initial training on equipment and software. Assist users in the use of computer software if requested.

ICT liaison

Document instances of hardware failure, repair, installation, and removal Forward faulty computers to the workshop Communicate project statuses to the helpdesk. Coordinate and liaise with the rest of the ICT Team

User Education: network security/vulnerabilities

Help users scan media such as flash drives and diskettes for any maliciousware. Help users with e-mails that they suspect might contain malicious content and provide the network. Making sure end-point security system is up to date. Develop how-to documentation and videos to support the SPU community.

Self-Development

Research technology trends and latest applicable technologies. Ensure up-to-date skills development plans. Develop, recommend, and implement solutions.

Project participation

Participate in ICT projects to ensure that successfully execution of the same. Assist with project scoping and resource allocations.

Monitoring, evaluation, and reporting

Relevant operational reports as and when required. Research and implement best practices. Communicate and consult with relevant stakeholders.

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