OPS Administrator

Found in: beBee S ZA - 4 weeks ago

Gauteng, South Africa Fidelity Services Group Full time
Fidelity Services Group’s job vacancy, Career and Recruitment

Job title : OPS Administrator – Bryanston (Temporary – 6 Months) – Sandton jobs in Gauteng

Job Location : Gauteng,

Deadline : March 22, 2024

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MAIN PURPOSE OF JOB:

As an operations administrator you are responsible for the overall management of the administrative function for the operations department in an efficient and professional way.

QUALIFICATION & EXPERIENCE:

Matric (Grade 12) Excellent Communication Skills (English and Afrikaans) Computer literacy essential (MS Word, Excel, PowerPoint, MS Outlook)

JOB REQUIREMENTS & OTHER ATTRIBUTES:

Computer Literate (MS Office, advanced Excel, PowerPoint) Listener experience advantageous Easy roster experience would be advantageous

KEY PERFORMANCE AREAS

General meeting administration

Coordinate meetings as required Taking Minute taking, agendas, typing and distribution of minutes/correspondence from the OPS department.

Admin

Maintain the Regional Manager’s diary Maintain the Regional Manager’s filing system Coordinate and book all operational travel & accommodation Management of orders & CAPEX’s for the operations department Compiling of operational reports: Weekly & Monthly Management of Push to Talk device (PTT’s) -includes ordering, blacklisting, sim swops, repairs, etc Assisting with Tablet queries Crime stats Maintain AR headcount includes promotions, termination, staff requisitions, etc Draft communication iro company initiated client cancellations for branches Assist with management of excess leave Assisting with the management of excessive cell phone accounts Screen all documentation / correspondence for the Regional Manager (except personal), prioritize it and obtain required information. Answer and screen all calls to the Regional Manager Delegate correspondence or telephone calls when appropriate Assist Area Managers/Training Instructors with ad hoc tasks as and when required Ensure the Regional Manager office has an adequate supply of stationery including branches Assist with any client complaints which reach the Regional Manager’s office, and ensure they are resolved within the prescribed timelines Ensure that the AR Department and Regional Manager office are cleaned and secured, at all times EHS representative for AR department

Client Liaison

Receive and investigate client complaints Ensure non-occurrence of same problems Give full feedback to clients where necessary

Staff levels

Daily, weekly, monthly reports Time sheets Maintain staff levels and productivity

General

Have expert knowledge about all facets pertaining to your position Attend all required meetings and training sessions Keep your workstation/office neat and tidy at all times Not abuse company telephone for private calls

PERFORMANCE STANDARDS

Ensure regular meetings with minutes Ensure stats are up to date and available to required parties. Ensure all feedback given to all staff timeously Execution of all corrections Ensure compliance with disciplinary code Ensure timeous correspondence Ensure complete investigations are filed Ensure feedback to clients Ensure non-occurrence of internal problems Ensure all admin is up to date and according to standard Ensure that all staff are adequately trained for your area Ensure that all KPI’s are maintained Ensure turnover reasons are known and addressed Ensure disciplinary code is adhered to

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