NOC Team Lead

1 month ago

Western Cape Cape Town, South Africa DigiOutsource Full time
DigiOutsource’s job vacancy, Career and Recruitment

Job title : NOC Team Lead – Cape Town jobs in Western Cape

Job Location : Western Cape, Cape Town

Deadline : April 14, 2024

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Purpose of the Role: 

The Team Lead will be required to effectively lead the NOC team and fulfil the Head of Infrastructures vision for Monitoring Automation, improved resolution times and continuous improvement. The successful candidate will report to the Senior Service Delivery Manager. 

Duties will include, but not limited to: 

Operating Duties 

Management of a team in conjunction with the Service Delivery Manager, including recruitment, appraisals, allocation of duties and other related management functions.  Ensure a proper power balance between Product Owners and Service Teams.  Protect the team by ensuring stress levels are managed and personal impediments do not affect delivery  Supports Team building and team development by utilizing the abilities and skills of individuals and fostering a feedback culture  Addresses team needs efficiently and effectively and introduce technological advances to the team  Coordinate onboarding process for new starters  Work together with product owners, architects, tech leads and developers to deliver a high quality monitoring platform  Allocation of engineers in accordance with the backlog prioritization  Familiarize the team with the customer needs, specifications, design targets, the development process, design standards, techniques and tools to support task performance  1-to-1s with people in the team  Grows team competency on a business and technical level  Own the Incident management process  Responsible for ISO and SOX audits, reporting, evidence completion and overall understanding of the auditing processes  Own the risk reporting to the business 

Support to the Senior Service Delivery Manager 

Assisting the Senior Service Delivery Manager to ensure the knowledge sharing and flow of information is actively happening throughout the team.  Assist in creating a career growth plan for each member of the team using the skills assessment process   Assist the Service Delivery Manager in rolling out new processes and tools to improve work process in team.  To remove impediments where possible and to raise the ones you can’t to the Service Delivery Manager and ensure they are dealt with   Assist in ensuring the team are working accordingly to the backlog priority  Ensure the team completes tasks assigned to them in the delivery of a work item  Maintain healthy group dynamics and creating a positive, delivery focused team culture  Assist in driving system and development methodologies as recommended by Management & Architecture team  Ensure that deployed solutions operate according to architectural specifications and service team requirements  Keep the Service Delivery Manager informed of task accomplishment, issues and status

Reporting: 

Accurate compiling of reports  Analyzing data and making sure that reports are compiled and send to various requesters.  Automaton of reports  The use of PowerBI in reporting  

Shared NOC Responsibilities: 

Own all monitoring systems and provide a monitoring platform for service teams to use  Incident Management facilitation, tracking & reporting  Fault Management, tracking & reporting  Follow a source control culture for all monitoring and remediation actions scripts and configuration.  Form part of 24/7 support roster to support all DOS Service Teams after hours.  Drive continuous improvement with regards to monitoring and auto remediation of issues 

Essential Requirements: 

Minimum 5 years’ experience in the Information Technology industry using Microsoft Technologies.  Previous experience in 24/7 E-commerce Environment.  Proven hands on experience with Windows Server and its product suite.   Demonstrates consistent behavior aligned to the Organizational Culture  Extreme attention to detail  

Advantageous Requirements: 

A relevant Information Technology tertiary qualification and Microsoft Certifications.  Previous experience in 24/7 E-commerce Environment.  Proven hands on experience with Windows Server and its product suite.   Experience in managing and supporting wide area networks 

Job Requirements: 

Ability to diagnose Server | Application & network events  Excellent time management skills  Ability to simultaneously work on multiple high priority incidents  Knowledge in Project Management   Strong communication skills, verbal and written  Ability to work flexible hours  Able to listen attentively and process information quickly. Able to ask clarifying questions and provide accurate information. 

Personal Competencies: 

Adaptability / Flexibility  Effectiveness & Delivery  Communication.  Initiating Action  Thinking Skills  Stress tolerance.  Commitment and Effort  Problem Solving  Interpersonal Skills  Management, Motivation & Leadership 

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