YC: IT Support

Found in: beBee S ZA - 3 weeks ago

Gauteng Pretoria, South Africa UD Trucks Full time
UD Trucks’s job vacancy, Career and Recruitment

Job title : YC: IT Support jobs in Gauteng

Job Location : Gauteng, Pretoria

Deadline : April 05, 2024

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Job Overview
UD Trucks is known for our pioneering technologies and products within the commercial automotive industry. This IT Support job carries out user support, identifies defects and proposes changes and improvement activities for an assigned application or group of applications. This job assists users when defects are found by resolving the defects or providing temporary workarounds to keep the application operational when needed. 

This position is earmarked to Unemployed Youth on a 12 month contract basis. The person applying must comply with the criteria and be registered on the Yes4Youth platform

Responsibilities and Duties

Responsibilities at Professional Development   Support users by explaining system capabilities, handling questions and solving incidents   Identify actual and potential software problems and provide analysis to the maintenance team according to Incident Management principles  Respect commitments according to the support part of the Assignment Agreements  Acquire basic knowledge of the business processes supported by the application in the area of assignment.  Follow recommended Ways of Working with Incident & Knowledge Management systems for reporting and tracking  Attend relevant Group IT communities and forums   Command of English as per QDB requirement specified in the matrix Additional Responsibilities at Professional Development   Propose changes and improvement activities that make the application more efficient and/or reduce operation or maintenance cost  Be able to identify problems using application root cause analysis and investigation, understand integration framework for associated applications as needed to solve a problem   Participate in the planning of application maintenance and enhancement activities  Acquire sufficient knowledge of business processes in the area of assignment  Analyze user problems in areas of responsibility and support business users with efficient usage of the systems  Follow recommended Ways of Working with Incident, Problem & Knowledge Management systems and share Best Practices within teams , write articles in support knowledge base to improve efficiency  Understanding of Devops principles and Lean Way of Working  Participate actively & suggest ideas in relevant Group IT communities and forums   Identify scope of automation in repetitive tasks  Command of English as per QDB requirement specified in the matrix

Additional Responsibilities at Professional Development 

 Participate in project phases including: testing, deployment planning & preparing for the support phase, roll-out, etc. along with project teams  Acquire sufficient knowledge of business  processes in the multiple areas of assignment across solutions   Analyze user problems spread across multiple systems and resolve incidents in liaison with developers/functional consultants as needed  Good understanding of Integrations of associated applications demonstrate ability to analyze issues generated from Integrated and associated applications   Suggest optimized Ways of Working with Incident & Knowledge Management systems to improve efficiency in operations & processes  Technically lead and supervise other Application Support Professionals within their area of responsibility , review knowledge base articles  Possess good understanding of DevOps principles and mobilizes the teams to work in a DevOps setup as applicable  Active contribution in relevant Group IT communities and bodies with respect to process improvements & best practice sharing  Identify scope of automation in repetitive tasks and plan efficiency improvement in system operations through usage of advanced technologies like RPA, Chatbot etc  Command of English as per QDB requirement specified in the matrix

Minimum qualifications

Proven Qualification in IT (Diploma &/ Degree) Relevant Technical, Business and Soft Skills Training  Command of English (as per QDB skill G030)

Understanding of Devops principles and Lean Way of Working

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*YC: IT Support in Pretoria

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