Platform Support Engineer â Microsoft

Found in: beBee S ZA - 1 month ago

Johannesburg, South Africa NTT Full time

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In todayâs âiNTTerconnectedâ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the worldâs most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.


Your career here is about believing in yourself, and taking on great opportunities and new challenges.Itâs about growing your skills and expertise in your current role and preparing yourself for the future.  Thatâs why we encourage you to take every opportunity to grow your career within our great global team.

Are you ready to take the next step in your career?

Dimension Data is a proud member of the NTT Group, a global IT powerhouse headquartered in Japan. As part of NTT, we deliver a wide range of IT services and solutions to clients around the world. Although the Dimension Data brand was retired in some parts of the world in 2019, it remains well recognized in the Middle East and Africa. Join us and become part of the NTT family as we continue to provide innovative solutions that help our clients achieve their business objectives.information technology issues involving desktop, laptop or network services from local personnel or from employees using network remote access.

Provides timely resolution of problems or escalation on behalf of the customer to appropriate technical personnel.

Provides case status updates to management and end-users.

Supports and maintains effective relationships with users.

Develops, documents, and implements standard operating procedures and customer service guidelines relating to IT support.

What you'll be doing

Position Summary:

As an Associate Platform Support Engineer with a focus on Microsoft technologies, you will be responsible for maintaining, troubleshooting, and optimizing Microsoft-based platforms for our clients. You will work closely with our clients' teams to deliver exceptional support and ensure the smooth operation of their Microsoft environments. This role provides an excellent opportunity for growth and learning in the field of Microsoft platform support.

  • Key Responsibilities

    • Microsoft Platform Maintenance: Monitor, maintain, and administer Microsoft-based systems, including Windows Server, Active Directory, Exchange, and Office 365.

    • Troubleshooting: Diagnose and resolve technical issues related to Microsoft platforms, ensuring minimal downtime and disruption for clients.

    • Patch Management: Manage and apply updates, patches, and security fixes to Microsoft systems to enhance performance and security.

    • Documentation: Create and maintain detailed documentation of configurations, procedures, and troubleshooting steps.

    • Client Support: Provide technical support to clients, addressing inquiries, issues, and requests related to Microsoft platforms.

    • Collaboration: Collaborate with cross-functional teams to implement best practices and optimize Microsoft-based systems.

    • Security: Implement and maintain security best practices, including monitoring and mitigating security threats.

    • Performance Optimisation: Identify areas for performance improvement and implement solutions to enhance the efficiency of Microsoft systems.

    • Training and Knowledge Transfer: Stay current with Microsoft technologies and provide training and knowledge transfer to clients and team members.

Knowledge, Skills and Attributes:

  • Knowledge of Microsoft Enterprise Applications/Services and Windows Operating Systems

  • Knowledge of Enterprise Compute and Network hardware

  • Knowledge of computer programming or coding

  • Proficient at troubleshooting and good technical skills

  • Good verbal and written communication skills

  • Understanding of local and wide area networks

  • Knowledge of support desk software

  • Ability to analyse information and evaluate results to choose the best solution and solve problems

  • Good understanding of PC hardware, peripherals, devices, and software applications

  • Networking knowledge (e.g., OSI network layers, TCP/IP)

  • Knowledge of systems engineering software tools

  • Ability to work and collaborate with teams from several business areas/functions in facilitating support requests and maintenance responsibilities

  • Ability to work under pressure

  • Ability to meet deadlines

  • Ability to prioritise workload in a fast-paced environment

  • Ability to multitask and work independently

  • Ability to utilise key systems and tools related to information technology

What would make you a good fit for this role?

Qualifications

  • Bachelorâs degree or equivalent in Information Technology or Computer Science or relevant

  • Relevant certification, e.g., MCP, A+, CCNA, etc

Required Experience:

  •  Working experience in installing, configuring and troubleshooting IT information systems

  • Proven experience in the administration and performance tuning of infrastructure hardware and -software

  • Demonstrated experience with monitoring systems and automation software, as well as Cloud

  • Demonstrated project management experience is advantageous

#Dimensiondatacareers

Join our growing global team and accelerate your career with us. Apply today.


A career at NTT means:

  • Being part of a global pioneer â where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.

  • Being at the forefront of cutting-edge technology â backed with a 150-year heritage of using technology for good. With 40% of the worldâs internet traffic running on our network and where Emoji were first invented, you can be proud of the groupâs many new âfirstsâ.

  • Making a difference â by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.

  • Being your best self â in a progressive âConnected Workingâ environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.

  • Having ongoing opportunities to own and develop your career â with a personal and professional development plan and access to the broadest learning offerings in the industry.

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