Customer Success Advocate

Found in: beBee S ZA - 4 weeks ago


Gauteng Johannesburg, South Africa Mimecast Full time
Mimecast’s job vacancy, Career and Recruitment

Job title : Customer Success Advocate (IT Industry Account Management Required) jobs in Gauteng

Job Location : Gauteng, Johannesburg

Deadline : May 02, 2024

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What You’ll Do

Mitigate risk associated with you account set to improve Gross Revenue Retention. Manage relationships with key stakeholders within a large volume account set. Understand customer goals and challenges to provide tailored solutions and recommendations. Manage onboarding, training, and integration processes for new customers in the account set. Proactively monitor customer usage, health, and performance metrics to identify opportunities for improvement. Engage with customers to gather feedback, address concerns, and drive adoption. Develop and execute customer success plans aligned with the account patch’s business objectives. Collaborate with the sales team to identify upselling, cross-selling, and contract renewal opportunities. Advocate for customers within the company, representing their interests and feedback. Collaborate with the product team to provide insights for enhancements and new features. Contribute to customer success resources, such as knowledge base articles and case studies.

What You’ll Bring

Proven experience in customer success or account management within a SaaS or technology company Strong understanding of customer success/account management principles, methodologies, and best practices. Excellent interpersonal and communication skills. Analytical mindset and ability to leverage data for decision-making. Results-oriented with a focus on customer satisfaction, retention, and revenue growth. Self-motivated and able to work independently while collaborating effectively. Experience managing a large volume account set is preferred. Familiarity with Salesforce CRM software and Gainsight platforms is a plus. Bachelor’s degree in business or related field (or equivalent work experience).

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*Customer Success Advocate (IT Industry Account Management Required) in Johannesburg



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