Client Success Adminstrator

Found in: beBee S ZA - 4 weeks ago

KwaZuluNatal Durban, South Africa DataOrbis Full time
DataOrbis’s job vacancy, Career and Recruitment

Job title : Client Success Adminstrator – Durban jobs in KwaZulu-Natal

Job Location : KwaZulu-Natal, Durban

Deadline : April 01, 2024

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Job Summary:

To provide administrative support to the client success team in order to optimise the function. Effectively managing financial administration, client onboarding as well as overseeing license management by accurately recording costs, tracking purchase orders, and distributing user login details.

Key Responsibilities and Deliverables:

License Management

Ensure the accurate recording of license costs on CRM system as well as ensuring that Cost Estimates are sent to department heads Ensure the data integrity of all reports Distribute user login details and maintain a license tracker, including re-allocations Generate usage reports as needed Assist with ad hoc reporting and administration

Purchase Order Tracking

Track Purchase Orders on the CRM platform and create Jira tickets for license creation Collaborate with the finance team to monitor outstanding Purchase Orders and facilitate follow-ups Assist with general administration related to purchase orders and tracking within agreed upon timelines

SharePoint Maintenance

Maintain and update SharePoint folders on a continuous and timely manner Ensure agreements are signed, saved, and sent to the legal department within the agreed upon timeframe Ensure coding rules are continuously being updated

Training Material

Develop training materials for new users to facilitate their onboarding process Maintain and improve on training materials for new users to facilitate their onboarding process

General Administrative Support

Direct queries and requests to appropriate parties Assist the Client Success team in preparing for workshops Handle issues and complaints in a diplomatic, tactful and interpersonally sensitive manner Liaise closely with internal and external clients to manage all scheduling of day-to-day appointments and tasks Book boardrooms as required and ensure required tools are available Ensure files and all information are updated and easily accessible Provide ad hoc administrative support required by the Client Success team

Effective teamwork and self-management

Actively and consistently maintain high standards of professionalism in all aspects of personal presentation and delivery Proactively develop own skills and knowledge of relevant best practice and ensure appropriate skills and knowledge transfer Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained including meeting all deadlines Demonstrate the ability to anticipate and manage change Ensure strict confidentiality of relevant information Plan, organize, and facilitate team-building activities to promote a positive and cohesive team culture Collaborate with team members to generate ideas and execute engaging team-building events Co-ordinate events and functions within budget

Requirements

Minimum Qualifications:

Suitable Tertiary Degree/Diploma or Relevant Certification in a Commerce or Marketing related field Minimum

Experience:

1-2 years’ experience in an administrative role preferably within the FMCG industry Knowledge,

Skills & Abilities:

Proficient in the use of Excel, Microsoft Office and other DataOrbis software and systems (Teams, SharePoint, Lattice, JIRA) Problem solving skills Numerical Ability Administration skills Time management Attention to detail Ability to function as part of a team Verbal and written communication skills

Key Competencies

Organisational commitment Teamwork & collaboration Critical thinking Agility Performance & results driven Continuous growth & improvement Resilience & stress management Service Excellence Analysis & problem solving Planning & prioritisation Quality & detail excellence Communication

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