Security Software Lifecycle Specialist

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In todayâs âiNTTerconnectedâ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the worldâs most significant technological, business and societal challenges.

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Want to be a part of our team?

Dimension Data is a proud member of the NTT Group, a global IT powerhouse headquartered in Japan. As part of NTT, we deliver a wide range of IT services and solutions to clients around the world. Although the Dimension Data brand was retired in some parts of the world in 2019, it remains well recognized in the Middle East and Africa. Join us and become part of the NTT family as we continue to provide innovative solutions that help our clients achieve their business objectives.

Working at NTT

Job Description

The Security Software Lifecycle Specialist builds and maintains the client relationship to drive value for the clientâs software estate and increase lifetime value for NTT. As the primary software post-sale point of contact for clients, they drive client-facing activity through NTTâs Security Software Lifecycle Specialist Charters of Adoption, Expansion, and Renewal of software.

Acting as the clientsâ trusted advisor for Security Software, they help the client realize value from their relationship with NTT and ensure the clientâs relationship experience is a positive one.

The Security Software Lifecycle Specialist is required to work in partnership with NTTâs sales and client/service delivery management teams to deliver in-contract growth and a successful on-time renewal for software.

Key role and responsibilities:

• Works closely with the assigned Client Manager and Service Delivery Managers to ensure consistent and effective client engagements, leveraging resources as required
• Accountable for the clientâs deployment and adoption of their software investments
• Creates Security Software Success plans to help accelerate software usage and feature adoption
• Ensure alignment to the Line of Business and IT Team to ensure business and/or operational objectives are being achieved
• Drives activities to demonstrate how to adopt new features of the software suite and communicate with the Client Manager
• Ensures adoption plans are updated and regular business review meetings are held to demonstrate value to the client
• Drives regular training programs with the client on how to use specific software features
• Identifies opportunities to upsell, cross sell and expand Security Software offerings as well as ensure the uptake of NTT Service offers
• Responsible for reporting success metrics back into NTT and its vendors.
• Act as the conduit between the Client Managers and Professional Services and Consulting.
• Ensure that NTT is making the most of the vendor Activation rebates and Lifecycle Advisor Credits
• Partners with the Client Success Managers to ensure successful renewals of software
• Actively document case studies and drives the design of the software defined infrastructure offering, usage and adoption, interfacing with the vendor and services delivery team, KPI, adoption of delivery obligations and renewal

Key knowledge, skills and attributes:

• Excellent interpersonal skills with the ability to develop and maintain solid stakeholder relationships up to Management level
• Account planning and stakeholder mapping and management techniques
• Ability to interpret a clientâs business strategy/plans and understand opportunities for NTT solutions/services
• Knowledge of NTTâs offers and services, including the core functionality and features, linkage within NTTâs service portfolio, pricing structures, client benefits
• Ability to provide an external industry viewpoint (including industry insights, technology trends, and competitor landscape) and to highlight NTTs expertise and differentiated offerings and position NTTs partnershipâ offerings with the client
• Strong sales skills (consultative selling and negotiation) with the ability to identify up-sell opportunities and close resulting deals
• Ability to execute on-time renewals with minimum volume or price churn
• Strong knowledge and understanding of IT service environment, service operations, and ITIL practices
• Understanding of NTTs high-level operating model and the ability to develop and maintain relationships across relevant cross functional teams
• Understanding of NTTs billing processes and client invoicing linked to contracted services
• Understanding of financial statements and metrics, including revenue, expense control, and growth relative to the market in order to hold strategic client conversations
• Understanding of contracts and contract management; with the ability to maintain the contract, to discuss with the client, and understand how to position as a value exchange
• Excellent communication skills (verbal and written) coupled with good questioning skills
• Demonstrates leadership skills and drives standards of performance
• Strategic thinking ability coupled with strong planning and execution skills
• Ability to interpret complex data/reports, derive business insights and define relevant operating responses
• Deep understanding of the NTT Ltd services business and commercial service offerings available
• Demonstrates an understanding of and the ability to position âpartnershipâ offerings (i.e. Managed Services, Support Services, Consulting Services and Technical Services)
• Understanding of NTTs approach to Software Lifecycle Management, including the strategic direction and operating model

Academic Qualifications and Certifications:            

• Tertiary level qualification such as a business management or equivalent degree
• Certification and working knowledge of ITIL practices
• Additional relevant Security Vendor certifications would be advantageous

Required experience:

• Demonstrable experience in a Security Managed Services and/or Security Outsourcing environment
• Demonstrable experience in a client-facing role in one or more Sales, Service, or Consultancy disciplines in a large-scale (preferably multi-national) IT services environment
• Significant experience in sales and client engagements at manager level within a commercial service offering environment

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Skills Summary

Contract Management, Cross-Selling, ITIL Practices, Sales Process, Software Development Life Cycle (SDLC)

What will make you a good fit for the role?

Workplace type:

Hybrid Working

Equal Opportunity Employer

NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category

Join our growing global team and accelerate your career with us. Apply today.

A career at NTT means:

• Being part of a global pioneer â where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.

• Being at the forefront of cutting-edge technology â backed with a 150-year heritage of using technology for good. With 40% of the worldâs internet traffic running on our network and where Emoji were first invented, you can be proud of the groupâs many new âfirstsâ.

• Making a difference â by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.

• Being your best self â in a progressive âConnected Workingâ environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.

• Having ongoing opportunities to own and develop your career â with a personal and professional development plan and access to the broadest learning offerings in the industry.

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