Support Engineer

Found in: beBee S ZA - 2 weeks ago

Gauteng Johannesburg, South Africa Sanlam Group Full time
Sanlam Group’s job vacancy, Career and Recruitment

Job title : Support Engineer jobs in Gauteng

Job Location : Gauteng, Johannesburg

Deadline : April 26, 2024

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What will you do?

The primary purpose of the Support Engineer is to provide application support for specified tech products & services which includes first line support & basic optimization, administration, configuration, maintenance & trouble shooting / problem solving with end users of these tech products & services. 

Key Outcomes

The following outcomes will be expected to be achieved:

Apply problem solving skills to solve technical problems on existing applications Take ownership for developing advanced design thinking and problem solving skills in preparation for greater complexity / changing / evolving tech Implement configuration, optimization (e.g. upgrades) & maintenance activity (e.g. regular maintenance patches) for enterprise wide applications Schedule and oversee planned maintenance tasks, such as backups and performance tuning, in production for tech products & services Provide inputs into application documentation for end users Execute unplanned maintenance tasks, such as disaster recovery procedures, for production IT services to prevent and to minimize issues Follow governance & risk procedures for all application support e.g. upgrades, maintenance etc. Work as part of an integrated application / product / service team throughout their lifecycle and assist in the application-related aspects of designing, testing, operating and improving technology products & services Identify stakeholder & communication dependencies / interdependencies & requirements in all application support processes & ensure these are followed prior to any application support implementation Proactively identify any risks ahead of application support processes e.g. changes, optimization, maintenance, batch uploads etc. Develop and maintain knowledge in application functionality, user workflow, and business processes to improve level of support provision on an ongoing basis Develop sufficient knowledge of application infrastructure (server, network, security) to improve application support inputs Compile and maintain inventory of applications and related details Meet all SLA requirements associated with application support being provided Follow identified risk, governance & control procedures for all application support provided e.g. backup, documentation etc. Maintain awareness of application risks and opportunities for improvement Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Understand and manage risks and risk events (incidents) relevant to the role

Qualifications and experience

Appropriate university degree in Information Technology or equivalent qualification 1 – 2 years banking/financial services experience

Competencies

Applying expertise and technology Client focus Cultivates innovation Collaborates Being resilient Drive results Time Management

Attributes

Positive, enthusiastic attitude  Teamwork Honesty, integrity and respect Self-starter and self confidence 

*ICT jobs in south africa

*Support Engineer in Johannesburg

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