Training Administration Assistant

Found in: beBee S ZA - 3 weeks ago

Western Cape Cape Town, South Africa Mazars Full time
Mazars’s job vacancy, Career and Recruitment

Job title : Training Administration Assistant – Century City jobs in Western Cape

Job Location : Western Cape, Cape Town

Deadline : April 05, 2024

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Duties and Responsibilities

Programme co-ordination

Set up the technical aspects of webinars and events. Proactively addressing and solving problems as they arise. Liaise closely with and support facilitators / presenters to effectively deliver learning programmes in terms of learning material and assessments. Provide customer service and support to clients.

Programme administration and LMS upkeep

Administer and input all necessary data onto the Learning Management System. Process user progress report per programme (report setup). Update programme documents, feedback and evaluations / assessments.

Relationship building and customer service

Monitor programme enquiries, bookings and attendance to ensure targets are met. Provide a day to day professional and friendly point of contact for learning programmes, dealing with enquiries and providing information by phone, email and face-to-face. Correspond and liaise with learners and be the main point of contact between learners and facilitators pre-program 1-3 weeks before delivery, and one week after. Ensure professional working relationships with key partner organisations are maintained.

Minimum Requirements

Strong interpersonal skills with the ability to collaborate effectively with clients and colleagues. Grade 12 Bachelors Degree Advantageous Proficient in Microsoft Suite (Outlook, Word, Excel, Teams, etc.). Must have professional language, communication, and organisational skills. Have the ability to deal with sensitive information on a confidential basis. Must have relationship-building skills and the ability to work effectively in a team. Have the ability to work on Mac and PC. This role offers flexibility, and working from home is available after probation period.

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