Quality Assurance Coach

Found in: beBee S ZA - 3 weeks ago

Gauteng Randburg, South Africa Tracker Connect Ltd Full time
Tracker Connect Ltd’s job vacancy, Career and Recruitment

Job title : Quality Assurance Coach (Product Support) – Randburg jobs in Gauteng

Job Location : Gauteng, Randburg

Deadline : March 29, 2024

Quick Recommended Links

Jobs by Location Job by industries

Job description

 Perform a minimum of 4 voice communications assessments per agent per month.  Perform a minimum of 4 written communication assessments per agents per month.  All assessments are to be recorded and scored on the score card against prescribed standard and e-mailed to the Agent and Supervisors once             concluded.  Where applicable, recommendations on possible training and coaching interventions to be forwarded to relevant Supervisors and Manager.   Trends and improvement areas are to be highlighted  Quality assessor to meet with Product Support Managers and Supervisors on a regular basis to establish a good working relationship and ensure      that the needs of the specific area are met.  On-going interaction with the agents is required to establish rapport, and to gather information on challenges, needs and possible qualityprocess       improvements.  First Call Resolution to be monitored on all voice and written communication and indicated on a monthly report.  Trends to be identified and highlighted  Where FCR has not been achieved each QA to attribute the cause to one of the following: System; Process; Training  Various data quality exception reports to be scrutinized  Trends to be identified and highlighted  Where Data Quality has not been achieved each QA to attribute the cause to one of the following: System; Process; Training  Regular Calibration Sessions held to ensure scoring consistency  Problem Areas identified  Discuss new ideas and implementation thereof across the area.  Monthly reports on assessments and data quality.   Support the team in achieving the departmental service level by monitoring the floor during peak times and assisting the operators with handling       emergency calls where necessary  Compile Knowledge Assessments once a month in line with Gaps identified in terms of knowledge, Skills and Processes.  Support supervisors and to ensure staff comply with all SOP’s. 

Minimum requirements

Matric Minimum of 2 years Customer Service experience Above average ability to draft management reports Above average knowledge of Tracker processes, systems, and products Knowledge of GPS or GSM and RF systems will be advantageous Excellent geographical knowledge of South Africa Excellent communication skills Self-starter with a flexible attitude Superior planning and organizational details-attention to details Above average knowledge of the SAPS processes on stolen and hijacked vehicles

*Customer Service jobs in south africa

*Quality Assurance Coach (Product Support) – Randburg in Randburg

  • Quality Assurance Coach

    6 days ago

    Randburg, South Africa Tracker South Africa Full time

    **Listing reference**: track_001204 **Listing status**: Online **Position summary**: **Industry**:IT & Internet**Job category**:Customer Service**Location**:Randburg**Contract**:Permanent**Remuneration**:Market Related**EE position**:No**Introduction**: **Job description**: - Document and evaluate all assessments using the scorecard against specified...

  • Quality Assurance Coach

    4 days ago

    Randburg, South Africa Tracker South Africa Full time

    **Listing reference**: track_001184 **Listing status**: Online **Position summary**: **Industry**:IT & Internet**Job category**:Customer Service**Location**:Randburg**Contract**:Permanent**Remuneration**:Market Related**EE position**:No**Introduction**: TRACKER requires the services of a Quality Assurance Coach to ensure that Customer experience standards...

  • Quality Assurance Officer

    Found in: beBee S ZA - 4 weeks ago

    Gauteng,, South Africa AECI Limited Full time

    AECI Limited’s job vacancy, Career and Recruitment Job title : Quality Assurance Officer – Modderfontein jobs in Gauteng Job Location : Gauteng, Deadline : April 25, 2024 Quick Recommended Links Jobs by Location Job by industries Job Description     Evaluate effectiveness of the quality management system by conducting quality system audits with...

  • Supplier Quality Assurance Manager

    2 days ago

    Gauteng, South Africa Afrizan People Intelligence (Pty)Ltd Full time

    **Supplier Quality Assurance Manager** **You will be responsible for driving all the Quality Assurance and Food Safety Standards for our high-risk suppliers.** Focus on high-risk Food Safety whilst ensuring compliance on all the other supplier groups, risk 2 and risk 3, DCs, and Packaging across Africa. **Strategic: 25%** - Define and implement SQA...

  • Quality Assurer

    Found in: beBee S ZA - 4 weeks ago

    Gauteng, Johannesburg, South Africa FirstRand Group Full time

    FirstRand Group’s job vacancy, Career and Recruitment Job title : Quality Assurer jobs in Gauteng Job Location : Gauteng, Johannesburg Deadline : March 26, 2024 Quick Recommended Links Jobs by Location Job by industries Job Description To facilitate quality delivery and ensure adherence to quality standards across various business segments. To ensure...

  • Assistant Director: Quality Assurance REF: QCTO 216

    Found in: beBee S ZA - 3 weeks ago

    Gauteng, Pretoria, South Africa Quality Council for Trades and Occupations Full time

    Quality Council for Trades and Occupations’s job vacancy, Career and Recruitment Job title : Assistant Director: Quality Assurance REF: QCTO 216 jobs in Gauteng Job Location : Gauteng, Pretoria Deadline : March 15, 2024 Quick Recommended Links Jobs by Location Job by industries To conduct accreditation, advocate, monitor and implement the quality...

  • Installations Quality Assurer

    1 day ago

    Randburg, South Africa Tracker South Africa Full time

    **Listing reference**: track_001055 **Listing status**: Online **Position summary**: **Industry**:IT & Internet**Job category**:Quality Assurance**Location**:Randburg**Contract**:Permanent**EE position**:Yes**Introduction**: **Job description**: - Perform regular and planned assessment in your area of responsibility - Identifying shortfalls and providing...

  • IT Quality Assurance

    Found in: beBee S ZA - 2 weeks ago

    Gauteng, Pretoria, South Africa TWK Agri Full time

    TWK Agri’s job vacancy, Career and Recruitment Job title : IT Quality Assurance (QA) – Pretoria jobs in Gauteng Job Location : Gauteng, Pretoria Deadline : April 18, 2024 Quick Recommended Links Jobs by Location Job by industries Job Summary We are seeking a detail-oriented and experienced IT Quality Assurance Analyst to join our team. The IT QA...

  • Quality Assurance Manager

    Found in: beBee S ZA - 4 weeks ago

    Gauteng,, South Africa Ann Swann Personnel Services Full time

    Ann Swann Personnel Services’s job vacancy, Career and Recruitment Job title : Quality Assurance Manager – Abattoir (Ekurhuleni) jobs in Gauteng Job Location : Gauteng, Deadline : April 26, 2024 Quick Recommended Links Jobs by Location Job by industries Key Responsibilities: Implement, maintain, and improve FSMS policies and procedures. Coordinate...

  • Quality Assurance Manager

    Found in: beBee S ZA - 2 weeks ago

    Gauteng,, South Africa Ann Swann Personnel Services Full time

    Ann Swann Personnel Services’s job vacancy, Career and Recruitment Job title : Quality Assurance Manager – Abattoir (Ekurhuleni) jobs in Gauteng Job Location : Gauteng, Deadline : April 26, 2024 Quick Recommended Links Jobs by Location Job by industries Key Responsibilities: Implement, maintain, and improve FSMS policies and procedures. Coordinate...

  • Supplier Quality Assurance Officer

    Found in: beBee S ZA - 4 weeks ago

    Gauteng,, South Africa AECI Limited Full time

    AECI Limited’s job vacancy, Career and Recruitment Job title : Supplier Quality Assurance Officer – Modderfontein jobs in Gauteng Job Location : Gauteng, Deadline : April 25, 2024 Quick Recommended Links Jobs by Location Job by industries Job Description     Comply with governance and established policies, systems, Adhere to and champion the...

  • Lead: Quality Assurance

    Found in: beBee S ZA - 2 weeks ago

    Gauteng, Pretoria, South Africa RAD Resources Full time

    RAD Resources’s job vacancy, Career and Recruitment Job title : Lead: Quality Assurance (Pretoria) jobs in Gauteng Job Location : Gauteng, Pretoria Deadline : May 02, 2024 Quick Recommended Links Jobs by Location Job by industries Knowledge and Skills:  Deep and practical understanding of DevOps and Agile Methodology, process and...

  • Lead: Quality Assurance

    Found in: beBee S ZA - 2 weeks ago

    Gauteng, Pretoria, South Africa RAD Resources Full time

    RAD Resources’s job vacancy, Career and Recruitment Job title : Lead: Quality Assurance (Pretoria) jobs in Gauteng Job Location : Gauteng, Pretoria Deadline : May 02, 2024 Quick Recommended Links Jobs by Location Job by industries Knowledge and Skills:  Deep and practical understanding of DevOps and Agile Methodology, process and...

  • Quality Assurance Reviewer

    Found in: beBee S ZA - 3 weeks ago

    Gauteng, Johannesburg, South Africa eMedia Investments Full time

    eMedia Investments’s job vacancy, Career and Recruitment Job title : Quality Assurance Reviewer – Afrikaans Content jobs in Gauteng Job Location : Gauteng, Johannesburg Deadline : April 06, 2024 Quick Recommended Links Jobs by Location Job by industries Key Deliverables Specific Tasks and Outcomes Quality Assurance Analysing audio and video quality...

  • Assistant Director: Assesment Assurance REF: QCTO 217 X1

    Found in: beBee S ZA - 3 weeks ago

    Gauteng, Pretoria, South Africa Quality Council for Trades and Occupations Full time

    Quality Council for Trades and Occupations’s job vacancy, Career and Recruitment Job title : Assistant Director: Assesment Assurance REF: QCTO 217 X1 jobs in Gauteng Job Location : Gauteng, Pretoria Deadline : March 15, 2024 Quick Recommended Links Jobs by Location Job by industries Key functions:  Manage processes that are implemented by Quality...

  • Claims Quality Assurance Analyst

    Found in: beBee S ZA - 3 weeks ago

    Gauteng, Johannesburg, South Africa FEM Full time

    FEM’s job vacancy, Career and Recruitment Job title : Claims Quality Assurance Analyst – JHB jobs in Gauteng Job Location : Gauteng, Johannesburg Deadline : March 22, 2024 Quick Recommended Links Jobs by Location Job by industries The successful candidate will be responsible for conducting interbranch claims audits by assessing potential risks and...

  • Process Coach, Maintenance

    Found in: beBee S ZA - 1 week ago

    Gauteng, Pretoria, South Africa Ford Motor Company of Southern Africa Full time

    Ford Motor Company of Southern Africa’s job vacancy, Career and Recruitment Job title : Process Coach, Maintenance jobs in Gauteng Job Location : Gauteng, Pretoria Deadline : May 15, 2024 Quick Recommended Links Jobs by Location Job by industries ROLE SUMMARY The Process Coach is responsible for: Supporting Production with well-maintained facilities...

  • Quality Assurance Tester

    6 days ago

    Gauteng, South Africa Hi-Tech Recruitment Full time

    **Gauteng**, Gauteng** **R 240 000 - R 410 000 Annually Cost To Company** **QA Administrator Tester** **Take your career to a whole new level** **R 240 000 - R 410 000 plus benefits** **Minimum Requirements**: *** - **No formal qualifications necessarily required.** ***: - **Has had at least 1 - 2 years in a development QA role.** ***: - **Understanding...

  • Maintenance Quality Assurance and Site Specialist

    Found in: beBee S ZA - 3 weeks ago

    Gauteng, Johannesburg, South Africa Bidvest Facilities Management Full time

    Bidvest Facilities Management’s job vacancy, Career and Recruitment Job title : Maintenance Quality Assurance and Site Specialist jobs in Gauteng Job Location : Gauteng, Johannesburg Deadline : March 22, 2024 Quick Recommended Links Jobs by Location Job by industries ROLE PURPOSE Maintaining the Site Maintenance on Vodacom sites as per the required...

  • Quality Technician

    1 day ago

    Gauteng, South Africa Lesira Manufacturing (Pty) Ltd Full time

    The purpose of this role is to implement, enhance and maintain all required aspects of ISO 9001:2008 Quality Management System standards as set out by the organisation. To respond as first line support on all Quality concerns. **Role**: - 1st-Line response to all Production failures. Root Cause analysis, reporting and prevention of reoccurrence. - Ensuring...