Retail Food Store Manager

Found in: beBee S ZA - 3 weeks ago

Mpumalanga Secunda, South Africa ESKORT Full time
ESKORT’s job vacancy, Career and Recruitment

Job title : Retail Food Store Manager – Secunda jobs in Mpumalanga

Job Location : Mpumalanga, Secunda

Deadline : March 29, 2024

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The purpose of the role is for the Food Store Manager to provide an oversight, lead all operations of the store and ensure that the store functions smoothly while optimizing profits.

QUALIFICATIONS

Grade 12 (Requirement) Diploma/Degree in Retail or Business or related qualification will be advantageous

EXPERIENCE

Minimum of 5 years’ experience working in a retail environment, ideally in a supervisory or leadership level.

KNOWLEDGE REQUIRED

Prior knowledge and experience in management of Inventory/stock, buying, staff, products merchandising, costs and profitability of the store. Knowledge of stock management systems like ERP, Meat matrix, etc. Knowledge and understanding of the FMCG environment and related legislation Management of perishable products with short shelf life especially in meat industry – Basic Understanding of retail consumer behaviour and purchasing trends Basic Understanding of the retail and meat market

SKILLS REQUIRED

Excellent verbal and written communication skills. Proficient in MS Office Suite Analytical skills Basic Understanding of income statements, cash flows, stock management reporting, and all basic financial systems Excellent interpersonal skills and ability to communicate effectively Exceptional customer service and people management skills Energetic and self-starter

KEY PERFORMANCE AREAS (KPA’S) JOB ACTIVITIES
Stock Management

Stock Ordering

 Place orders with factories and other suppliers  Follow up on orders  Manage deliveries, delivery dates and stock upon arrival  Manage stock order volumes

Stock Receiving

 Receive ordered stock  Report delivery shortfalls, and damages  Follow up on non-received stock  Capture received stock on Meat Matrix

Stock Controlling

 Daily stock levels reporting  Run stock depletion reports- cashiers  Balance off with stock receiving  Manage stock levels threshold  Manage stock shrinkage: stock losses/damages/dumpings

Housekeeping

 Store cleanliness including, but not limited to all floors, bathrooms, office spaces, passageways, isles, packing areas, chillers, freezers, cashier till points and Deli (Hot Foods) area.  Always maintain high level of HACCP standards throughout the store.  Observe OHSA (Occupational Health and Safety) hazards and abide by the rules and regulations of the Act.

Employee Management

 Employee Recruitment  Onboarding and Induction of new employees  Training and Development  Employee Relations (Discipline in the workplace)  Performance Management  Employee Wellness  Employee Motivation

Store Organisation

 Display of products on the the shelf and create attractive displays at key points in the store ex: check-out ques.  Be familiar with the merchandising material available from suppliers and ensure employees are familiar with all in-store (current) promotions.  Re-arrangement of store shelves and products  Managing of non-moving items and display areas

Cash Management

 Manage and assist with daily cash ups.  Minimise cash losses.  Manage picking up and dropping off of cash in the store.  Manage cash on ATM.  Manage safety of cash movement within the store.  Manage and keep the safe secure and locked at all times.

 Customer Service

 Deliver excellent service to ensure high levels of customer satisfaction  Create a store that meets local needs by building an understanding of customer-product preferences.  Manage and analyse customer complaints to get insights for improvement of customer satisfaction  Be the custodian of customer experience and lead brand loyalty  Responding to customer complaints and comments promptly and accurately.  Scan and analyse customer environment, purchasing patterns and initiate activities that will influence customer behaviour including attracting new and retain existing customers

System Administration

 Manage staff clocking via ERS.  Maintain and understand the system Meat Matrix.  Manage and maintain CCTV cameras.  Ensure availability of physical security guards in store.  Manage the alarm system internally

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