I&T Desktop Support Technician
Found in: beBee S ZA - 4 weeks ago
Job title : I&T Desktop Support Technician – Witbank jobs in Mpumalanga
Job Location : Mpumalanga,
Deadline : March 27, 2024
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RESPONSIBILITIES
Incident and Problem Identification
Receive calls from helpdesk and users After hours telephonic support Evaluate service management system and screen and assign incidents for priority Ensure system report back to userHardware and Software Desktop Support and Repairs
Schedule time to repair Remote support and repair where possible To set up and manage user accounts and permissions to consent access to a network Upholding and testing security, blocking unapproved access Chalk out maintenance plan for the prevention of unexpected failures Setting up the Organisation’s computer system to meet specific business goals Monitoring day-to-day computer performance Update and maintain the computer inventory and equipment Maintain and resolve issues on LAN/WAN, VoIP telephone, biometric, AV systems connections Ensure desktop computers interconnection seamlessly with diverse system keeping in mind for compatibility factors Coordinate with vendors to resolve technical problems with desktop computing equipment and software Endorse and apply upgrades to systems to ensure durability Assess functional needs to regulate system purchase specifications Resolve hardware and network connectivity issues Setting up APN & VPN access for all remote users Assist in technical upgrading and maintaining of entire desktop systems Support in testing and deployment of new applications and systems Train and guide staff on hardware and software usage Update service management system with feedback Follow set-up check list process with machinesKnowledge of Current Technology
Research newest trends and standards Draft motivation for changes Refer for possible projectsDocumentations
Identify & document processes and procedures Obtain relevant manuals Compile references to users’ manuals Compile relevant user How-To documentsCustomer Satisfaction
Obtain customer feedback from Service Management System Correct any reports/improvement areasQUALIFICATIONS
Grade 12 A+ , N+ , MCP CertificationEXPERIENCE
Minimum of 5 years experience in I&T Desktop Support*ICT jobs in south africa
*I&T Desktop Support Technician – Witbank in
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