MS Engineer L2-3

Found in: beBee S ZA - 3 weeks ago

Johannesburg, South Africa NTT Full time

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In todayâs âiNTTerconnectedâ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the worldâs most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.


Your career here is about believing in yourself, and taking on great opportunities and new challenges.Itâs about growing your skills and expertise in your current role and preparing yourself for the future.  Thatâs why we encourage you to take every opportunity to grow your career within our great global team.

Are you ready to take the next step in your career?

The Networking Managed Services Engineer (L2) is responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively monitoring, identifying, investigating, and resolving technical incidents and problems and restoring service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA). This role focuses on second-line support for incidents and requests with a medium level of complexity.

This role may also contribute to / support on project work as and when required.

What you'll be doing

Key Roles and Responsibilities:

  • Proactively monitors the work queues
  • Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA
  • Updates tickets with resolution tasks performed
  • Identifies, investigates, analyzes issues and errors prior to or when they occur, and log all such incidents in a timely manner
  • Captures all required and relevant information for immediate resolution
  • Provides second level support to all incidents, requests and identifies the root cause of incidents and problems
  • Communicates with other teams and clients for extending support
  • Executes changes with clear identification of risks and mitigation plans to be captured into the change record
  • Follows the shift handover process highlighting any key tickets to be focussed on along with a handover of upcoming critical tasks to be carried out in the next shift
  • Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management
  • Works with automation teams for effort optimization and automating routine tasks
  • Coaches Service Desk and L1 teams for technical and behavioural skills
  • Establishes monitoring for client infrastructure
  • Identifies problems and errors before they impact a clientâs service
  • Leads and manages all initial client escalation for operational issues
  • Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items
  • Ensures all changes are carried out with proper change approvals
  • Plans and executes approved maintenance activities
  • Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles
  • Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort
  • May also contribute to / support on project work as and when required
  • May work on implementing and delivering Disaster Recovery functions and tests


Knowledge, Skills and Attributes:

  • Ability to communicate and work across different cultures and social groups
  • Ability to plan activities and projects well in advance, and takes into account possible changing circumstances
  • Ability to maintain a positive outlook at work
  • Ability to work well in a pressurized environment
  • Ability to work hard and put in longer hours when it is necessary
  • Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting
  • Ability to adapt to changing circumstances
  • Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey
  • Additional skills proficiency such as:
    • Pulse Secure SSL VPN / Virtual Juniper, Palo Alto, Fortinet Firewalls / Cisco Nexus switches, ASR and ISR routers / Cisco ACS, ISE / Meraki switches and access points / Enterprise network architecture / Common routing protocols: BGP,OSPF, EIGRP / Network address translation / Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits / Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor


Academic Qualifications and Certifications:

  • Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience)
  • CCNP or equivalent certification
  • Certifications relevant to the services provided (certifications carry additional weightage on a candidateâs qualification for the role)


Required Experience:

  • Moderate years of relevant managed services experience
  • Moderate level knowledge in ticketing tools preferably Service Now

Skills Summary

Cisco Routers and Switches, Data Networking, IP Routing, Local Area Network (LAN), Routing Protocols, Wireless Local Area Network (WLAN), Wireless Networks

What will make you a good fit for the role?

Workplace type:

Hybrid Working

Join our growing global team and accelerate your career with us. Apply today.


A career at NTT means:

  • Being part of a global pioneer â where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.

  • Being at the forefront of cutting-edge technology â backed with a 150-year heritage of using technology for good. With 40% of the worldâs internet traffic running on our network and where Emoji were first invented, you can be proud of the groupâs many new âfirstsâ.

  • Making a difference â by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.

  • Being your best self â in a progressive âConnected Workingâ environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.

  • Having ongoing opportunities to own and develop your career â with a personal and professional development plan and access to the broadest learning offerings in the industry.

  • Voice Installation Engineer

    Found in: beBee S ZA - 2 weeks ago

    Gauteng, Johannesburg, South Africa NTT Ltd. Full time

    NTT Ltd.’s job vacancy, Career and Recruitment Job title : Voice Installation Engineer (L2) jobs in Gauteng Job Location : Gauteng, Johannesburg Deadline : May 19, 2024 Quick Recommended Links Jobs by Location Job by industries Want to be a part of our team? The primary responsibility of the Voice installation Engineer (L2) is to provide technical...

  • IT Helpdesk Technician L2

    Found in: beBee S ZA - 4 weeks ago

    Gauteng, Johannesburg, South Africa BETSoftware Full time

    BETSoftware’s job vacancy, Career and Recruitment Job title : IT Helpdesk Technician L2 – JHB jobs in Gauteng Job Location : Gauteng, Johannesburg Deadline : April 05, 2024 Quick Recommended Links Jobs by Location Job by industries We Want You: We’re seeking an exceptional IT Helpdesk Technician L2 to join our dynamic team at BET Software in...

  • MS Collaboration Engineer Level 2

    Found in: beBee S ZA - 3 weeks ago

    Eastern Cape, Johannesburg, South Africa NTT Ltd. Full time

    NTT Ltd.’s job vacancy, Career and Recruitment Job title : MS Collaboration Engineer Level 2 jobs in Eastern Cape Job Location : Eastern Cape, Johannesburg Deadline : May 03, 2024 Quick Recommended Links Jobs by Location Job by industries Working at NTT The Managed Service Engineer for Unified Collaboration is responsible for providing a service to...

  • MS Collaboration Engineer Level 2

    Found in: beBee S ZA - 3 weeks ago

    Eastern Cape, Johannesburg, South Africa NTT Ltd. Full time

    NTT Ltd.’s job vacancy, Career and Recruitment Job title : MS Collaboration Engineer Level 2 jobs in Eastern Cape Job Location : Eastern Cape, Johannesburg Deadline : May 03, 2024 Quick Recommended Links Jobs by Location Job by industries Working at NTT The Managed Service Engineer for Unified Collaboration is responsible for providing a service to...

  • MS Collaboration Engineer Level 2

    Found in: beBee jobs ZA - 1 week ago

    Eastern Cape, Johannesburg, South Africa NTT Ltd. Full time

    NTT Ltd.'s job vacancy, Career and RecruitmentJob title : MS Collaboration Engineer Level 2 jobs in Eastern CapeJob Location : Eastern Cape, JohannesburgDeadline : May 03, 2024Quick Recommended LinksJobs by LocationJob by industries Working at NTTThe Managed Service Engineer for Unified Collaboration is responsible for providing a service to clients by...

  • Service Delivery Support Engineer

    Found in: beBee S ZA - 3 weeks ago

    Johannesburg, South Africa NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients...

  • Engineering Storeman

    3 days ago

    Johannesburg, South Africa Stonebridge HR Solutions Full time

    We are looking for an Engineering Storeman in the Nasrec area in Johannesburg to ensure that the stock is managed correctly so the Engineering Warehouse can operate efficiently and effectively. **Requirements**: - Grade 12 with Mathematics - 3 years Storeroom Management - 3 years Stock Counts & Accuracy - Advantage: Stock Related Qualification - FMCG,...

  • Software Engineer with Cryptography

    Found in: Talent ZA 2A C2 - 2 weeks ago

    Johannesburg, South Africa Curiska Full time

    Looking for a Master (desired) or Bachelor (required) degree in Electronics Engineering, Computer Engineering or Computer Science with relevant work experience. Candidates must be proficient and competent at C/C++ programming and Linux based product development.For all the positions, we would strongly prefer individuals with B or M degrees and a good...

  • Software Engineer with Cryptography

    Found in: Talent ZA C2 - 2 weeks ago

    Johannesburg, South Africa Curiska (Pty) Ltd Full time

    Looking for a Master (desired) or Bachelor (required) degree in Electronics Engineering, Computer Engineering or Computer Science with relevant work experience. Candidates must be proficient and competent at C/C++ programming and Linux based product development.For all the positions, we would strongly prefer individuals with B or M degrees and a good...

  • Electrical Engineering Technician

    Found in: Talent ZA C2 - 2 weeks ago

    Johannesburg, South Africa Telebest Full time

    Requirements:N6/ National Diploma: Mechanical/Electrical or related formal qualificationMatric (Senior Certificate)Code B Driver’s LicenseMS Word, MS Excel, MS Powerpoint, MS Project & MS Outlook (Intermediate skill level), SAP knowledgeOHS Act, ISO 9001 Quality Management & Risk Management SystemsMinimum 3 years’ experience in Facilities...

  • IT Support Level 2/3

    7 days ago

    Johannesburg, South Africa Exclusively Remote Full time

    **IT Support Engineer Level 2/3 (MSP)** One of our US based clients are looking for an experienced IT Support Engineer Level 3+. - Position is Fully remote, Mon-Fri working in US Hours (3pm-11pm/4pm-12am)_ You will be an experienced member of the support and project teams, manages client expectation and experience related to projects and support requests....

  • Electrical Engineer

    Found in: Talent ZA C2 - 2 weeks ago

    Johannesburg, South Africa TAKORA Pty Ltd (Staffing, Talent Acquisition & Recruitment) Full time

    Our Client is looking for Electrical Design Engineer to be based at their JHB Office.The candidate must be registered with ECSA .Must have N. Dipl or B Tech Elec Eng.Must have Previous consulting or construction experience. Building services experience.Must have Minimum 3 to 4 years experience.Must have experience in tenders or willing to do tenders.12...

  • Engineering Specialist

    2 days ago

    Johannesburg, South Africa Heineken Full time

    **We Go Places! How about you?** Immediate Superior: Viraag Gianchand Location: Johannesburg Function: Supply Chain Sub Function: Supply Chain - Production Type of Contract: Permanent Reference Number: 105816 Closing Date: DD/MM/YYYY **Key Performance Areas would include, but are not limited to**: - Maintenance of Packaging Equipment, Mechanical - Ensure...

  • Mechanical Engineer

    Found in: Talent ZA 2A C2 - 2 weeks ago

    Johannesburg, South Africa Telebest Full time

    Job Position: Mechanical Design EngineerMinimum Qualification: B.Eng (Mechanical). Minimum average of 65% in 3rd and final year of studies.Candidate Engineer registration with ECSA (6 months allowance granted for compliance)Very strong calculating ability. Self-driven and sharp mathematically. Highly proficient in Python and MS excel. Experience in design...

  • Mechanical Engineer

    Found in: Whatjobs ZA C2 - 6 days ago

    Johannesburg, South Africa Telebest Full time

    Job Position : Mechanical Design Engineer Minimum Qualification: B.Eng (Mechanical). Minimum average of 65% in 3rd and final year of studies. Candidate Engineer registration with ECSA (6 months allowance granted for compliance) Very strong calculating ability. Self-driven and sharp mathematically. Highly proficient in Python and MS excel .  Experience in...

  • Mechanical Engineer

    Found in: Talent ZA C2 - 2 weeks ago

    Johannesburg, South Africa Telebest Full time

    Job Position: Mechanical Design EngineerMinimum Qualification: B.Eng (Mechanical). Minimum average of 65% in 3rd and final year of studies.Candidate Engineer registration with ECSA (6 months allowance granted for compliance)Very strong calculating ability. Self-driven and sharp mathematically. Highly proficient in Python and MS excel. Experience in design...

  • Senior Tailings Engineer

    Found in: Talent ZA 2A C2 - 4 days ago

    Johannesburg, South Africa Assegai Full time

    More than 7 years of tailings engineering experienceB Eng or BSc Eng in Civil EngineeringProfessional registration with ECSA or at the point of registering imminentlyGood fundamental understanding and knowledge of soil mechanicsGood understanding of the various types of engineering contractsPost graduate experience in geotechnical engineering will be...

  • Senior Tailings Engineer

    Found in: Adzuna ZA B C2 - 3 days ago

    Johannesburg, South Africa Adzuna ZA B C2 Full time

    More than 7 years of tailings engineering experienceB Eng or BSc Eng in Civil EngineeringProfessional registration with ECSA or at the point of registering imminentlyGood fundamental understanding and knowledge of soil mechanicsGood understanding of the various types of engineering contractsPost graduate experience in geotechnical engineering will be...

  • Senior Tailings Engineer

    Found in: Whatjobs ZA C2 - 3 days ago

    Johannesburg, South Africa Assegai Full time

    More than 7 years of tailings engineering experience B Eng or BSc Eng in Civil Engineering Professional registration with ECSA or at the point of registering imminently Good fundamental understanding and knowledge of soil mechanics Good understanding of the various types of engineering contracts Post graduate experience in geotechnical engineering will be...

  • Electrical Engineer/Instrument Design Engineer

    Found in: Talent ZA 2A C2 - 1 week ago

    Johannesburg, South Africa Dante Personnel Full time

    Minimum requirements: Minimum qualification: BSc in Engineering, must be a Professional Engineer (Pr Eng), or Professional Engineering Technologist in Electrical or equivalentMinimum 5 - 10 years' experience in the electrical/instrumentation design industryProficiency in AutoCAD for electrical design and draftingExperience in Waste Water Treatment Works,...