I&T Desktop Support Technician

Found in: beBee S ZA - 4 weeks ago

Mpumalanga, South Africa Fraser Alexander Ltd. Full time
Fraser Alexander Ltd.’s job vacancy, Career and Recruitment

Job title : I&T Desktop Support Technician – Witbank jobs in Mpumalanga

Job Location : Mpumalanga,

Deadline : March 27, 2024

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RESPONSIBILITIES

Incident and Problem Identification

Receive calls from helpdesk and users After hours telephonic support Evaluate service management system and screen and assign incidents for priority Ensure system report back to user

Hardware and Software Desktop Support and Repairs

Schedule time to repair Remote support and repair where possible To set up and manage user accounts and permissions to consent access to a network Upholding and testing security, blocking unapproved access Chalk out maintenance plan for the prevention of unexpected failures Setting up the Organisation’s computer system to meet specific business goals Monitoring day-to-day computer performance Update and maintain the computer inventory and equipment Maintain and resolve issues on LAN/WAN, VoIP telephone, biometric, AV systems connections Ensure desktop computers interconnection seamlessly with diverse system keeping in mind for compatibility factors Coordinate with vendors to resolve technical problems with desktop computing equipment and software Endorse and apply upgrades to systems to ensure durability Assess functional needs to regulate system purchase specifications Resolve hardware and network connectivity issues Setting up APN & VPN access for all remote users Assist in technical upgrading and maintaining of entire desktop systems Support in testing and deployment of new applications and systems Train and guide staff on hardware and software usage Update service management system with feedback Follow set-up check list process with machines

Knowledge of Current Technology

Research newest trends and standards Draft motivation for changes Refer for possible projects

Documentations

Identify & document processes and procedures Obtain relevant manuals Compile references to users’ manuals Compile relevant user How-To documents

Customer Satisfaction 

Obtain customer feedback from Service Management System Correct any reports/improvement areas

QUALIFICATIONS

Grade 12 A+ , N+ , MCP Certification

EXPERIENCE

Minimum of 5 years experience in I&T Desktop Support

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