konecta

Konecta in Durban, South Africa seeks a Voice of Customer (VoC) Insights Analyst to translate customer feedback into actionable insights that enhance the customer experience and guide business decisions.You will analyse customer interactions and operational data to uncover trends, pain points, and opportunities, then present findings with clear...

Voice of Customer (VoC) Insights AnalystThe Voice of Customer (Voc) Insights Analyst transforms customer feedback into actionable insights that improve customer experience and support business decisions.By analysing customer interactions and operational data, they identify trends, pain points, and opportunities for improvement, working with cross-functional...