Sales Represenative

Job Description

Key Performance Areas (KPA)

• Oversee your designated area to ensure targets are achieved.
  
• Efficiently manage your stores and handle payments.
  
• Maintain and adhere to route lists daily; any changes must be discussed with the sales manager.
  
• Support the Sales Manager and sales team as needed.
  
• Cultivate and strengthen relationships with key service providers and regional operations managers of major clients.
  
• Contribute to and execute the sales plan as directed by the Sales Manager.
  
• Supervise event implementations, store renovations, new store openings, and special projects.
  
• Maximize sales while minimizing credits
  
• Ensure regular store visits, maintain tidy shelves, and guarantee products are well presented.
  
• Make sure you have the appropriate kit for cleaning cabinets.
  
• Maintain a record of all returns processed in your region.
  
• Adhere to the dress code consistently
  

Sales Procedure

• Respond to inquiries within 12 hours. For complex inquiries, report to the Sales Manager.
  
• Monitor daily sales activity.
  
• Visit stores according to your designated calling cycle.
  
• Document each customer visit on the daily cover sheet, which should be submitted daily.
  
• Submit cover sheets daily, ensuring all required information is provided to the sales coordinator.
  
• Complete all administrative tasks in clear, legible handwriting.
  
• Submit reports and requests from managers and the sales coordinator by the specified deadlines.
  
• Stay informed about out-of-stock products and available substitutes.
  
• Maintain an updated cabinet brochure as supplied by our client.
  
• Organize your ‘file’ and keep it presentable at all times
  
• Participate in the weekly sales meeting.
  
• Report any competitor activity and pricing.
  
• Gather customer suggestions, samples, and marketing ideas.
  
• Provide weekly updates on cabinets gained and lost.
  
• Take notes regarding your responsibilities during sales meetings.
  
• National Sales meetings will be held occasionally at management’s discretion, where you may need to present on assigned topics.
  
• Uphold a professional working standard at all times.
  
• Sign the attendance register and clock in and out.
  
• Ensure that all shop agreements are accurately completed and accompanied by a copy of the owner's ID
  

In-Store Sales Duties

• Upon entering the store, promptly announce your presence and be sure to sign in and out, keeping the store owner or manager informed of your visit.
  
• Inform customers about new and promotional products, encouraging fresh listings.
  
• Foster strong relationships with store owners and managers within the industry.
  
• Adhere to store layouts by following the provided planograms and merchandising standards.
  
• Conduct a stock count before taking orders to align with the established merchandising standards.
  
• Unpack and merchandise stock correctly, ensuring no items are left in the storerooms.
  
• Maintain appropriate stock levels for each chain store, avoiding overstocking or understocking.
  
• Keep cabinets clean and organized at all times, removing any damaged stock from shelves; perform a thorough cleaning every three months.
  
• Place PI labels on all products displayed on shelves.
  
• Utilize dump bins on the sales floor for gift wrap and similar items whenever possible.
  
• Ensure that the point-of-sale (POS) area is tidy and current.
  
• Confirm that there is an adequate supply of POS materials, positioned correctly on the cabinets.
  
• Follow the proper ordering procedures relevant to each chain store and cabinet.
  
• Only uplift stock when instructed by the Sales Manager, who will provide an authorization number; report any ‘pocket blockers’ or old stock to your Sales Manager for further guidance.
  
• Merchandise gift wrap stands neatly, ensuring they are visible in-store.
  
• Arrange merchandise so that all labels are aligned and facing the same direction.
  
• Negotiate for extra space within stores and explore cross-merchandising opportunities.
  
• Establish and uphold high merchandising standards, ensuring cards are organized in tidy rows.
  
• Extend courtesy and respect to every customer.
  
• Inquire with the store owner or manager if they have any questions.
  
• Adhere to the route list and visit all designated stores.
  

Requirements

• Proficient in reading, speaking, and writing English.
  
• Strong attention to detail.
  
• Self-driven and motivated.
  
• Confident demeanor.
  
• Effective negotiation abilities.
  
• An inherent sense of curiosity.
  
• Commitment and innovative thinking.
  
• Exceptional planning, supervisory, and time management skills.
  
• Capability to follow and provide clear instructions.
  
• Skills in building customer relationships.
  
• Dependability and practical judgment.
  
• Enjoyment in collaborating as part of a team.
  
• Sense of responsibility.
  
• Accountability for actions.
  
• Valid driver’s license and access to a personal vehicle.
  
• Proficient in using MS Office.
  

Benefits

• Basic salary: R10,000 – R18,000 maximum, based on experience.
  
• Company car and a fuel card, to be used only during working hours.
  
• Tablet provided.
  
• Commission available.
  

Requirements
Bachelor's degree in Business Administration, Marketing, or a related field will be a massive advantage. Proven track record of success in FMCG sales, preferably within the paper, stationary and magazing products industry. Strong networking and relationship-building skills. Excellent communication and presentation skills, with the ability to influence and persuade clients. Highly motivated and target-driven, with a passion for exceeding sales goals. Ability to travel extensively to meet clients and attend industry events. Proficiency in Microsoft Office, CRM software, and other sales tools.

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