Operations Specialist

4 weeks ago


Johannesburg, South Africa Quadrant Systems Full time

Work Location:

Towers West, Hybrid

More about the Area & Team:

The role is within the Personal Loans Product area which is responsible for all loan products to customers. Within the team, operations is a critical area that focuses on system and process enhancements to optimize customer and colleague experience

 

More about the project:

Problem to solve

Solution/Deliverable

Attractive Tech exposure

Automation of processes, recons etc.

Developing AI to execute BAU repetitive tasks

Support with investigations, analysis and operational remediation

Job Description / Responsibilities:

  • Review of credit bureau exceptions, investigate, drive resolution and re-submit rejected accounts
  • Implement AI solutions to process auto closures and other account fixes so data/analytical ability is required
  • Support Product rule review exercise on maintenance specific business rules
  • Execute credit balance remediation
  • Clear non disbursements
  • Recon ROBOT report daily and ensure no journal failures
  • review daily ops dashboard and ensure that issues are being resolved
  • address Loan general enquiries
  • account level screen prints for complaints / enquiries
  • document retrieval and review of exception reports
  • documenting all processes, understand systems etc.

 

Background and experience required:

Years of Experience

Industry Experience

Preferably knowledge of credit products/loans

5+ years

Must-have Skills (Mandatory Skills):

Include minimum years of experience required per skill

Automation and robotics/AI

 



  • Johannesburg, South Africa Quanta Full time

    Automation Operations Specialist - Data Centre - Contract - Johannesburg This is your opportunity to work for a global data centre operator that has been recognised for as one of fastest growing and well-known groups in the industry. Having received significant investment, this established data centre group is in their next phase of growth and require the...


  • Johannesburg, South Africa Luelle Consulting Full time

    **Gauteng**, JHB - Northern Suburbs** **R 400 000 - R 500 000** **Marketing and Operations Specialist - JHB-North** **R400k - 500k** **Are you looking to take your career to the next level? An exciting opportunity has become available for a Marketing and Operations Specialist to join South Africa’s leading company in the hospitality industry. The...


  • Johannesburg, South Africa Mass Staffing Projects Full time

    **Job Information** - Location- Johannesburg- Salary- R660k - R600k- Job Type- Permanent- Education- Degree in Business, Finance, Supply Chain- Experience- 2-3 years' experience- Reference- BC02092021AB- - logistics.jobs(at)staffingprojects.co.za- Fax- 0867247757Hot in, if you are a Procurement and Operations Specialist this is a fantastic opportunity to be...


  • Johannesburg, South Africa Absa Bank Limited Full time

    Bring your possibility to life! Define your career with us - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary To...


  • Johannesburg, South Africa Bayport Financial Services Full time

    The Dialer Operations Specialist plays a crucial role in overseeing the functionality and optimization of the dialer systems. The role is responsible for all aspects of dialer strategies, the day-to-day operations of dialer systems, setting up campaigns, prioritizing them effectively, monitoring them in real-time, and conducting thorough reporting and...


  • Johannesburg, South Africa MTN Nigeria Full time

    The Specialist: Managed Services Operations will be responsible to: - Ensure that all active and passive components of the BTS sites in the region are maintained effectively and according to relevant procedures and standards as per the SLA with the vendors and ensure awareness and adherence to MTNSA’s agreed SLA’s - Plays an active role in managing the...


  • Johannesburg, South Africa Tower Group Full time

    **Digital Operations Specialist **required for a **Contract opportunity of 12 months.** This role is is to ensure that the Companies various Digital Channels are functional and operating effectively, enabling customers to make various purchases directly on the platforms. **The main functions**: - Escalate any faults in line with severity to the relevant...


  • Johannesburg, South Africa Absa Bank Limited Full time

    Bring your possibility to life! Define your career with us - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary To...


  • Johannesburg, South Africa Absa Bank Limited Full time

    Bring your possibility to life! Define your career with us - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary To...


  • Johannesburg, South Africa Optimal Growth Technologies Full time

    The Specialist: Digital Operations will report into the Portfolio Manager: Digital Operations, the individual will be responsible to ensure Digital Channels are functional and customers are able to self-serve by investigating customer queries and technical faults, and driving effective incident resolution and customer service. Identify gaps between IT and...


  • Johannesburg, South Africa Absa Bank Limited Full time

    Bring your possibility to life! Define your career with us - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary To...


  • Johannesburg, South Africa Vodafone Full time

    **.**: **When it comes to putting people first, we're number 1.** The number 1 Top Employer in South Africa. Certified by the Top Employer Institute 2024. **Role Purpose/Business Unit**: The role is accountable to ensure accurate and complete Opex related accounting related to the operations and maintenance of sites at a site level. The role will manage...


  • Johannesburg, South Africa Quantum Change Full time

    Our client in the Software Solutions industry is seeking a skilled Operations/Customer Support Specialist who will assist with the order fulfillment process and provide necessary customer support. The incumbent would need to understand the order fulfillment process and execute as per below: - Monitor orders mailbox - Generate quote based on order...


  • Johannesburg, South Africa Quantum Change Full time

    Our client in the Software Solutions industry is seeking a skilled Operations/Customer Support Specialist who will assist with the order fulfillment process and provide necessary customer support. The incumbent would need to understand the order fulfillment process and execute as per below: - Monitor orders mailbox - Generate quote based on order...


  • Johannesburg, South Africa Macdonald & Company Full time

    **Location**: **Johannesburg** **Salary**: **636000 - 636000** **Job Type**: **Permanent** **Reference**: **66040** **Job Summary**: Our client is a private landlord who own just over 60 buildings across 4 provinces, this family-owned business has built up a smooth-running property portfolio over nearly 40 years. With a focus on office buildings, they...


  • Johannesburg, South Africa Six Sense Full time

    Gauteng, Johannesburg - Annually Cost To Company (Market related) A well-established Travel company is seeking Senior Operations Specialist - Owned Brands To fill a full operations role in the booking process, working hand in hand with the Travel Designer, but being the first line in relationships with suppliers and administration of the entire backend of...


  • Johannesburg, South Africa Aim Personnel Services Full time

    Logistics Operations Specialist - Johannesburg South - R40 000


  • Johannesburg, South Africa Aim Personnel Services Full time

    Logistics Operations Specialist - Johannesburg South - R40 000


  • Johannesburg, South Africa Aspen Pharma Group Full time

    **COMPANY DESCRIPTION** We are a global specialty and branded pharmaceutical company, improving the health of patients across the world through our high-quality and affordable medicines. Active at every stage of the value chain, we are uniquely diversi?ed by geography, product and manufacturing capability. Aspen is a dynamic organisation built on...


  • Johannesburg, South Africa Absa Bank Limited Full time

    Bring your possibility to life! Define your career with us - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary To...