Credit Control Supervisor
3 weeks ago
Credit Control Supervisor Duties and responsibilities
- To provide support to the Senior Manager of Credit Control in providing strategic direction and leadership to the Credit Control department.
- To ensure Collections strategies are aligned and meet compliance with the statutory and regulatory requirements.
- Receive, compile, vet and approve all new credit applications. COD/Terms.
- Excellent understanding and interpretation of company financial information (AFS).
- Analysing customer credit profiles and implementing strategies to minimize bad debt and improve cash flow.
- Assist National credit manager with Hollard insurance variances and obtain required information/documents from customers.
- Maintain Debtors database on the system.
- Managing the JHB branch debtors age analysis.
- Overseeing Legal Handovers and compiling documents for submission.
- Approval of monthly rebates and credits.
- Approval of all journal entries.
- Compile and submit weekly unallocated payments received report.
- Ensure credit controllers allocate in accordance with customer remittances.
- Do monthly credit controller’s file reviews in line with current processes. Establishing the creditworthiness of customers and keep credit limits in line with trade.
- Prepares debtors journals for National credit manager to approve, sign off, then process journals.
- Supervises the daily work of the credit controllers and assist with calling overdue debtors where needed.
- Assist the team by following up on outstanding payments and resolving any discrepancies.
- Compile a monthly report and manage the outstanding POD’s not on the system.
- Weekly follow up with internal or external customers on pending account disputes.
- Compile debtors overdue reports to the National credit manager on a weekly and monthly basis.
- Assist credit controllers where necessary with cashflow forecasts for the month.
- Review weekly bank reconciliations done by credit controllers.
- Assist as back-up in the cash-office when staff are off.
- Responsible for ensuring and managing to deliver a smooth month end cycle run and statement run.
- Monitor processing of credit notes, journals and payments
- Authorising Credit notes on AX processed by debtors as per approved sign-off docs.
- Assist credit manager with review and sign off of monthly file reviews.
- Compile weekly unallocated receipts report for credit controllers to process payments.
- Ensure timely collection of payments as per Credit Terms
- Conduct regular reconciliations of customer accounts and maintain accurate records of transactions.
- Assist with sending copy invoices, POD’s, statements to customers.
- Assist to process payments, allocation, journals, etc. when a staff member is not at work.
- Responding to client queries timeously. (Internal and external).
- Collaborate with sales and RMA to resolve billing issues, returned stock and disputes in a timely manner.
- Provide leadership and guidance to the accounts receivable team, fostering a culture of accountability and continuous improvement.
- Establish and maintain strong relationships with customers to facilitate collections and resolve issues proactively.
- Monitoring the activities of the team, including audit trails and allocation of credits to respective accounts (spot checks).
- Coordinate with external auditors and assist with the annual audit process as needed.
- Management of POPI ACT register.
- Managing filing ladies and report monthly on outstanding POD’s not received or loaded to the system.
- Conduct meetings with staff on a regular basis to discuss age analysis and overdue accounts.
- Matric with Credit management certificate/diploma
- Min 5 years’ Credit control supervision/management experience
- Knowledge and understanding of legislative acts e.g. NCA &CPA
- Excellent time management and planning.
- Very organized and disciplined.
- Excellent understanding of credit control principles, procedures and processes
- Advanced computer proficiency (MS Office – Word, Excel and Outlook)
- Excellent verbal and written communication skills
- Ability to work under pressure and meet deadlines
- Strong knowledge of accounting principles and practices, with proficiency in financial analysis and reporting.
- Proven leadership abilities, with experience in supervising a team and driving results in a fast paced environment.
- Excellent attention to detail mindset with a focus on accuracy and problem-solving.
- Ability to thrive in a collaborative team environment while also working independently to meet deadlines.
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