Manager Warranty

Manager Warranty & Maintenance Plans Fund

Uitenhage – Eastern Cape

Our client in the automotive industry requires an experienced Manager Warranty & Maintenance Plans Fund to strategically lead, plan, organise and control all activities of the Maintenance/Service Plans department, including the financial management of high values (billions) Warranty and Maintenance Fund, in order to improve the profitability of the company and to optimise customer loyalty and retention.

The successful candidate will manage the department, (11 employees) including responsibility for the management of the Warranty & Maintenance Plan Fund and growth of Maintenance & Service Plans.

Duties

• Strategic Financial Planning to ensure that the Fund can grow and to guarantee sufficient funds are available to meet the obligations of the fund.
• Regularly assess adequacy of provisions in the fund to guarantee legally required annual pay-outs to Dealers (Regular risk assessment by model)
• Calculate and forecast provisions for potential “black swan” events.
• Develop new products to enhance the current offering, increase loyalty and part sales.
• Identify and implement new sales channels to sell more Maintenance/service Plans to maximise the sale of plans and to grow loyalty and part sales.
• Manage and maintain strict control over the Warranty & Maintenance Plans and Roadside Assistance expenditure.
• Improve the financial result by ensuring through effective budgeting, and monitoring expenditure against targets.

Qualification requirements

CA(SA) or CMA

BCom (Hon) Accounting or Management Accounting

5 -10 years’ experience at management level

3 years’ experience in the compiling and controlling of sizeable expenditure / budgets >R500mio.

Ability to lead a diverse team.

Intimate knowledge of International Financial Reporting Standards.

Able to handle and interpret large amounts of data.

Experience in compiling and presenting management reports highlighting anomalies.

Knowledge of warranty processes and philosophies

Basic knowledge and understanding of motor vehicles and components functionality and workings.

Deep understanding of Dealer Network operations.

Systems experience, particularly in the SAP environment.

Proficient in Microsoft Office (especially Excell and PowerPoint).

Proficiency in Qlik Sense & Power BI

Financial and/or Technical experience gained in the automotive industry

Ability to work in SAP.