Digital Assessor: Non Motor
Found in: Talent ZA C2 - 2 weeks ago
Description
Old Mutual Insure is looking for forward thinking , creative Digital Assessor : Non Motor .As a Digital Assessor for Non-Motor claims, you will play a pivotal role in ensuring accurate and efficient assessments in the digital realm. This position requires a higher level of expertise and experience compared to regular claims assessing. Digital assessing will encompass resultant damage work, storm damages, and leverage video-calling technology to conduct thorough assessments.
You Would
Execute on the full role of Digital Assessor to ensure contribution to the achievement of the business strategy and ease of doing business.
Answer telephone and digital queries from brokers, based on updated logs.
Analyse claims and confirm coverage in the non-motor sector.
Draft correspondence, including rejection letters if necessary.
Request and analyse digital policy files and related documentation.
Appoint specialist resources as required for in-depth assessments (e.g., builder, engineer).
Compare information collected to policy requirements and claim details.
Decide and negotiate on replacement, cash settlements, or claims card issuance.
Authorize repairs or cash settlements based on assessment outcomes.
Handle and resolve client and broker complaints in a timely and fair manner.
Manage relationships with clients, brokers, service providers, and internal stakeholders, including relationship managers.
Ensure effective and continuous communication with all stakeholders.
Conduct action quantum and merit investigations.
Perform assessments to establish claim validity and claims adjustment functions to manage costs and ensure correct settlements.
Accountability & Urgency
Responsible for own effectiveness and related results.
Operate efficiently in a highly pressurized and complex environment, treating claims and tasks with extreme urgency.
Business Acumen
Understand main business drivers to impact decision-making.
Maintain awareness of developments in the organizational structure and processes.
Demonstrate financial awareness, controlling costs, and thinking in terms of profit, loss, and added value.
Teamwork
Co-operates and works well with others in the pursuit of team goals; shares information; supports others.
Claims Processing
Understand and effectively apply the claims processes.
Drive intended results including service and costs.
Possess technical expertise on vehicle damage.
Quality Driven
Maintain high standards of quality without diminishing effectiveness.
Support business objectives and deliver exceptional customer service and experience.
Customer Centricity
Prioritize customer service and customer experience in decision-making.
Base all decisions on providing excellent customer service.
Decision-Making and Problem Solving
Apply complex reasoning to analyse challenges and implement effective solutions.
Use skills and expertise in decision-making to achieve results.
Team Player
Work well with others, supporting peers and colleagues to foster team success.
Relationship Management and Networking
Build networks with parties enabling the achievement of team goals.
Establish trust and rapport with customers.
Present solutions that meet customer objectives.
Experience, knowledge & skills required
Matric
3-5 years of non-life insurance experience.
2-3 years of relevant claims assessment experience in non-motor sectors.
Preferred Qualifications/Competencies:
FAIS Credits
RE5 - Short Term
Experience in digital assessments of non-motor claims.
Insurance and/or building related certifications/qualifications.
Tertiary Degree/Diploma
Advanced application of mathematics, logical sequencing & pattern recognition
Skills
Education
Closing Date
26 April 2024-
Non Motor Desktop Assessor
1 day ago
Johannesburg, South Africa Santam Full timeOPPORTUNITY Santam’s Non-Motor Claims department has positions available for a Non-Motor Desktop Assessor based in Auckland Park. WHAT WILL YOU DO The purpose of this position is to determine the quantum and merit of segmented non motor claims by performing investigations, verifying the description of the event with the loss, negotiation (with client,...
-
Non-motor Desktop Assessor
5 days ago
Johannesburg, South Africa Sanlam Full timeOPPORTUNITY- Santam’s Non-Motor Claims department has positions available for a Non-Motor Desktop Assessor based at Hill on EmpireThe purpose of this position is to determine the quantum and merit of segmented non motor claims by performing investigations, verifying the description of the event with the loss, negotiation (with client, intermediary, service...
-
Johannesburg, South Africa Sanlam Full timeCAREER OPPORTUNITY- Santam’s Tailored Claims Solutions department has positions available for a Non Motor Desktop Assessor: Specialist Real Estate based in Centurion.**JOB DESCRIPTION** - The purpose of this position is to determine the quantum and merit of segmented non motor claims by performing investigations, verifying the description of the event with...
-
Assessor Motor Vehicles
2 hours ago
Johannesburg, South Africa Absa Bank Limited Full timeBring your possibility to life! Define your career with us - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary Motor...
-
Motor Desktop Assessor
2 days ago
Johannesburg, South Africa Santam Full timeOPPORTUNITY A position has become available for a Motor Desktop Assessor and will be based in the Motor Claims department at the Auckland Park, Johannesburg offices. WHAT WILL YOU DO The purpose of this position is to determine the quantum and merit of segmented motor claims by performing investigations, verifying the description of the event with the...
-
Commercial Claims Non-Motor
Found in: Talent ZA C2 - 2 weeks ago
Johannesburg, South Africa CFS Recruitment (Pty) Ltd Full timeMy Short Term Insurance Client in Bedfordview is looking for a Non-Motor Claims Specialist.Your main purpose is to validate and administrate a client’s claim following a fortuitous event. You will be responsible for various Non-Motor Claims. Claims settlement determinations are made following Standard Operating Procedure, claims guidelines, the...
-
Senior Non-motor Claims Specialist
2 weeks ago
Johannesburg, South Africa Ultra Personnel Full timeMatric Certificate and Regulatory Exams Further Education and Training Certificate in Short-Term Insurance NQF 4, and / or a Higher Certificate in Short term Insurance - NQF 5 Class of Business certification (Personal Lines & Commercial Lines) Highly advantageous Must be compliant with FAIS Fit and Proper requirements with track-record of working...
-
Motor Claims Service Consultant
2 days ago
Johannesburg, South Africa Santam Full timeOPPORTUNITY Santam’s Motor Claims has a position available for a Motor Claims Service Consultant that will be based in Auckland Park, Johannesburg. WHAT WILL YOU DO The purpose of this position is to process all the allocated Motor Claims and get them ready for an assessor to be appointed. The CSC will be responsible for all communication, queries with...
-
Motor Claims Service Consultant
2 hours ago
Johannesburg, South Africa Santam Full timeOPPORTUNITY Santam’s Motor Claims (Central Region) has a position available for a Motor Claims Service Consultant that will be based in Auckland Park Johannesburg. WHAT WILL YOU DO The purpose of this position is to process all the allocated Motor Claims and get them ready for an assessor to be appointed. The CSC will be responsible for all queries on...
-
Non Motor Claims Specialist
Found in: Talent ZA C2 - 2 weeks ago
Johannesburg, South Africa Manpower Group SA (Pty) Ltd Full timeThe main purpose of the Claims Specialist’s role is to validate and administrate a client’s claim following a fortuitous event. The claims specialist will be responsible for various Non-Motor Claims. Claims settlement determinations are made in accordance with Standard Operating Procedure, claims guidelines, the specialist own mandate, and the client’s...
-
Short-term Insurance Claims Consultant
2 weeks ago
Johannesburg, South Africa Ultra Personnel Full timeMatric and RE5 is essential Minimum of 3 years experience as a Claims Administrator / Consultant Motor and non-motor claims experience is required Experience with personal and commercial lines claims Reliable transport Relevant NQF 4 or NQF 5 qualification within the financial industry (120 credits) Personal lines and commercial lines class of business...
-
Motor Desktop Assessor Abuntex
2 weeks ago
Johannesburg, South Africa Santam Full timeAbout the Company Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is...
-
Claims Assessor Specialist
6 days ago
Johannesburg, South Africa FirstRand Full timeJob Description Dear Future, Claims Assessor Specialist Are you someone who can: - Accurate assessment, investigation and management of long-term insurance claims including disability (temporary or permanent disability) and critical illness claims. - Ensuring that the claims assessment and that the standard of decision is consistent with the company...
-
Quality Assessors
Found in: Whatjobs ZA C2 - 5 days ago
Johannesburg, South Africa IOCO Full timeiOCO Infrastructure Services: Where Challengers and Innovators Thrive. We are looking to hire detail-orientated Quality Assessors (Claims Assessors) x 7 who will be responsible for upholding and enhancing the quality of service delivery within the organization.  What you’ll do: Knowledge and understanding of how claims are handled and...
-
Quality Assessors
Found in: Talent ZA 2A C2 - 1 week ago
Johannesburg, South Africa IOCO Full timeiOCO Infrastructure Services: Where Challengers and Innovators Thrive.We are looking to hire detail-orientated Quality Assessors (Claims Assessors) x 7 who will be responsible for upholding and enhancing the quality of service delivery within the organization.  What you’ll do:Knowledge and understanding of how claims are handled and...
-
Claims Administrator
Found in: Talent ZA 2A C2 - 2 weeks ago
Johannesburg, South Africa Rad Resources Full timeClaims Administration (motor and non-motor) of the allocated portfolio.Motor claims General Administrative TasksTake all the relevant details when the client phones Check premium payment and cover immediately. If premium not paid or there is no cover, clarify with the A.E. or Member immediately before advising the client. Register claim on CIMS System upon...
-
Claims Administrator
6 days ago
Johannesburg, South Africa RAD Resources Full timeOpportunity for a at Johannesburg North Insurance Brokerage. Play a crucial role in restoring our clients to their pre-loss status. Be the driving force behind efficient claims management, ensuring adherence to the companies service standards and swift turnaround times. Make a difference by helping clients navigate the complexities of the claims process and...
-
Claims Service Consultant
2 days ago
Johannesburg, South Africa Santam Full timeOPPORTUNITY Santam’s Motor Claims (Central Region) has a position available for a Motor Claims Service Consultant that will be based in Auckland Park Johannesburg. WHAT WILL YOU DO The purpose of this position is to process all the allocated Motor Claims and get them ready for an assessor to be appointed. The CSC will be responsible for all queries on...
-
Motor Body Damage Assessor
3 days ago
Johannesburg, South Africa Astor Motor Recruitment Full timeJob Salary Range - R Market Related - Market Related Per Month Gender - Does Not Matter Career Level - Experienced Job Category - Workshop Minimum Experience - 1 - 3 Years Degree Title **Overview** - Department: - Sub Category: - Workshop - Other- Job Type: - Full-Time- Basic Salary: - Market Related Salary Package- Company Car: -...
-
Non Technical Agent
1 day ago
Johannesburg, South Africa Afrizan People Intelligence Full timeOur client in the motor industry is looking for a customer service consultant who has vehicle related exposure to join their dynamic team. **Responsibilities of the role** - Customer Service agent assisting in the motor industry claims environment **Knowledge and skills** - Mechanical background - Good keyboard/PC skills - Customer service oriented - Call...
