Senior Group Manager

1 month ago


Cape Town, South Africa WNS Global Services Full time
Job Description

Primary Duties & Responsibilities

Lead and develop a high-performing team supporting multiple Accounts and provide exceptional quality assurance services to our clients

Drive & improve efficiency, leading to better operating margins with strong focus on governance, timelines and risk management

Predictive SLA monitoring & reporting

Provide thought leadership, creative solutions & leverage problem solving techniques to drive continuous improvement

Serve as an integral part of the enterprise ecosystem by participating in strategic projects, RFPs, Client visits

Digitalization of Quality Assurance Delivery – embed Digital tools to strengthen audit mechanism

Demonstrate Leadership Behaviors (e.g. Enterprise Thinking, Effective and Quick Decision Making, Making Collaboration Essential)

Foster a spirit of continuous learning & collaboration across teams


Qualifications

Grade12/Matric

Graduates/ Post Graduate

Overall work experience of minimum 15 yrs.; minimum 8 yrs. experience in Quality

Lean Six sigma Black belt certified (Master black belt preferred)

Experience in automation of aspects of Quality function

Knowledge & experience of Agile methodology & demonstrate a digital mindset

Strong work ethic with a will-to-win attitude, demonstrates personal excellence, lives the growth mindset and WNS Values

Ability to work through unstructured problems, shifting priorities, multiple demands, ambiguity and rapid change


Additional Information


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