Senior Group Manager
1 month ago
Primary Duties & Responsibilities
Lead and develop a high-performing team supporting multiple Accounts and provide exceptional quality assurance services to our clients
Drive & improve efficiency, leading to better operating margins with strong focus on governance, timelines and risk management
Predictive SLA monitoring & reporting
Provide thought leadership, creative solutions & leverage problem solving techniques to drive continuous improvement
Serve as an integral part of the enterprise ecosystem by participating in strategic projects, RFPs, Client visits
Digitalization of Quality Assurance Delivery – embed Digital tools to strengthen audit mechanism
Demonstrate Leadership Behaviors (e.g. Enterprise Thinking, Effective and Quick Decision Making, Making Collaboration Essential)
Foster a spirit of continuous learning & collaboration across teams
Qualifications
Grade12/Matric
Graduates/ Post Graduate
Overall work experience of minimum 15 yrs.; minimum 8 yrs. experience in Quality
Lean Six sigma Black belt certified (Master black belt preferred)
Experience in automation of aspects of Quality function
Knowledge & experience of Agile methodology & demonstrate a digital mindset
Strong work ethic with a will-to-win attitude, demonstrates personal excellence, lives the growth mindset and WNS Values
Ability to work through unstructured problems, shifting priorities, multiple demands, ambiguity and rapid change
Additional Information
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