Senior UX UI Designer

4 weeks ago

Johannesburg, South Africa Telesure Investment Holdings Full time
Job title : Senior UX UI DesignerJob Location : Gauteng, JohannesburgDeadline : December 07, 2024Quick Recommended Links
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Job Purpose

  • Design user interface and the visual and user-experience elements of digital products throughresearch, testing, planning and iteration. Translate high-level requirements into interactive designs, and transform them into attractive, intuitive, and functional user interfaces.

Responsibilities

  • Design and Conceptualization
  • Work effectively with cross-functional teams to conceptualize products and services, leveraging data to drive original design ideas and decisions using Brand CI.
  • Customer Experience Mapping
  • Lead implementation and performance of techniques such as voice of the customer initiatives, journey mapping, and qualitative touchpoint analysis to identify customer pain points, challenges, and hurdles; advise on approaches to eliminate negative experiences and enhance customer interactions.
  • Customer Needs/Experience Research
  • Complete research and analyse data to develop and/or support a sound understanding of customer segments, trends, needs, and expectations.
  • Product and Solution Development
  • Define and deliver products and services that meet customer needs by selecting the best possible approaches available within established systems.
  • Internal Client Relationship Management
  • Contribute to the management of partnering relationships with internal clients, building effective working relationships and providing high-quality professional services to support in delivering business strategy and plans.
  • Improvement / Innovation
  • Identify shortcomings and suggest improvements to existing processes, systems and procedures, then delivers a plan for a small element of a change management program with guidance from a project/program manager.
  • Customer Experiences Implementation
  • Support the implementation of differentiating customer experience initiatives, tools, and processes, including customer experience testing.
  • Personal Capability Building
  • Act as subject matter expert in an area of expertise. Maintain external accreditations and in-depth understanding of current and emerging external regulation and industry best practices through continuing professional development, attending conferences, and reading specialist media.

Education

  • Matric / Grade 12/ SAQA Accredited Equivalent (Essential); A relevant design related qualification (degree / diploma / certificate) (Essential)  (Required)

Experience

  • 5 or more years UX/UI design experience (Essential); Experience in the Financial Services industry (Advantageous).

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