Account/Project Manager

1 month ago

Sandton, South Africa Prodigious Full time

Job Description

We are looking for an enthusiastic individual to support the team whilst managing client and MEA based Publicis Agency relationships. You should be someone who views marketing and advertising as a career and not just a job. You must be passionate about working in a fast paced and energetic environment, no two days are ever the same - so if new challenges excite you, and you have the ability to multitask like a pro with a strong project management skillset, then this role is perfect for you.

As an Account Manager/Project Manager you’ll be supporting the team to produce memorable and effective transcreated campaigns for our clients. All the while building strong relationships with both our clients and internal agency stakeholders. You’ll also be involved in running internal agency projects and tasks, which gives invaluable experience in understanding the many facets that make up an advertising agency.

You need to be able to hit the ground running from day 1, be a self-starter and consistently drive excellence with a keen eye for detail.

We’re looking to build something awesome, and for that to happen we need the right people. In other words, we’re going to be really fussy. In fact, the right personality is just as important as the right experience. We’re here to work hard and have fun.

The Account Manager/Project Manager will be responsible for: 

Management of digital campaigns and communication on a day-to-day basis. Management of client expectations and service delivery by being a focal point for day-to-day interaction  Raising of the Cost Estimates based on the asset based rate card relevant to each project that is briefed into Production Centre.

Specific Responsibilities:

Leadership & Team Work

Involvement in strategy development and implementation for the growth of the agency  Source of leadership to possible junior staff in your portfolio  Identify and motivate new ways of working, both creatively and operationally  Become a role model for junior staff  Support team development Conduct appraisals for junior staff (if applicable) Contribute to and participates in personal development activities for junior staff (i.e. via coaching, workshop development etc.) Actively look to maintain and build positive working relationships  Manage up – ensure your seniors are abreast of all activity on the account and empower them to support you through open lines of communication 

Client services  

Participate in client meetings, managing meeting protocols, agenda, etc.  Ensure status is consistently up-to-date and correct  Ensure that all meetings have thorough agendas, driving a productive outcome  Ensure that contact reports are delivered timeously with key deliverables and then drive out those deliverables to the agreed timings  Plan and participate in client (PMI) review meetings with team  Develop a consulting / advisory capability with client wherever possible  Have direct contact with the client (MEA based Pubicis Agency) on a daily basis and foster a solid relationship  Be consistently responsive and accessible to your client (MEA based Pubicis Agency) and team at all times  Have tough and honest conversations with your client (MEA based Pubicis Agency) to enable your team to deliver excellence and to create trust  Have an excellent relationship with clients (MEA based Pubicis Agency) where they can rely on you, you proactively update them, and you assist them in delivering their requirements on time by reminding them as required  Have the ability to manage all kinds of personalities and always strive to get the best out of each individual  Have an excellent knowledge understanding of the client (PMI), the agency, the strategy and the process in order to deliver efficiently and to the highest quality 

Account Management, Project Management and Strategic Thinking and Planning 

Produce timing plans for all jobs and campaigns in order to drive delivery  Know the status of each job in the system at all times  Work together with your full team across Creative (studio), Production, Development, etc. to deliver high quality work  Manage tight deadlines while adhering to processes  Seamlessly manage multiple stakeholders across multiple clients under the guidance of your business lead  Take full ownership of every job that comes through you – ensure that every job is measured against client requirements and on-brand  Write excellent briefs with full clarity on all requirements and inspire creative, production and development to do a great work  Consider the impact of any given change briefed by client on other elements in a campaign or other jobs in the system – this might be a timing impact or it might require more work on other elements / jobs  Communicate with excellence, maturity and intent when writing or speaking  Have excellent self-management, with thorough to-do lists and personal organization which supports your ability to be efficient and effective in your job  Have an opinion and be solution-orientated  Experienced using digital work flow tools (eg Chase, Workront)

Finance

Work with senior to finalise programme and budgets for client  Assume accountability for financial aspects of cost management on client programmes; aware of financial status of accounts at all times  Maintain an in-depth interest/knowledge of current affairs; look for links, opportunities to position company to client as appropriate  Assume accountability for financial aspects of cost management on client programmes  Aware of financial status of accounts at all times  Accurately review billing arrangements for clients  Identify early account problems and act / advise solutions, in conjunction with seniors  Support seniors to ensure smooth integration of new business and smooth running of existing accounts  Effectively manage own time and that of junior staff / resources Understand what jobs are in scope and out-of-scope to ensure that costs are raised accurately and upfront as required  Ensure that your billings are completed by billing cut off each month  Ensure that client CEs are approved before any supplier POs are raised 

Culture

Support company culture; actively seek new, smarter ways of doing things  Be seen as an ambassador for the company  Join in the agency culture to build strong relationships across the business 

Excellence in Digital Delivery

Maintain the integrity of the creative strategy and work throughout the campaign  Ensure that the right people have approved all work before it is sent to client  Understand digital best practice, platforms and specs Ensure that the right people have been included in client meetings to support the outcome of the meeting and that everyone is prepared and aligned  Keep abreast of what is happening in the market (broad communication trends and client competitor work) in order to add additional value to your client’s business  Be prepared to work long hours as and when is necessary in order to deliver according to the deadline and to support the broader team 

Personal Profile: 

The successful new candidate must be passionate about the advertising and communications industry, highly motivated with excellent communication and problem-solving skills. The following attributes are also essential: 

Highly organised and loves to “keep the trains running on time” Detail orientated Multi-tasker Easily self-manage  A team player  Enjoy working under pressure  Working independently and collaboratively with key team members  Hungry to learn and grow and always willing to try something new Thrive in an ever-changing environment  A passion for storytelling  A keen eye for detail and a drive for perfection  Deadline awareness and ability to handle all kinds of pressure  Taking initiative and ownership of your projects, never be a paper-pusher Pro-actively solving problems  An acute sense of responsibility and accountability  Cool, calm and optimistic  Enjoying the thrill of a challenge  Motivated by a desire to add value to your clients’ business A sense of humour Celebrate the small stuff 

Qualifications

Educated to a Degree level  Marketing qualification essential  2-5 years’ experience in Account/Project Management in Communication (and with experience in digital) Managing the expectations of multiple stakeholders seamlessly to deliver according to brief, strategy and to the highest standard  You must have experience running jobs, projects and campaigns from start to finish with little senior support  Experience driving out the production of high-quality work is critical Digital and Production experience is a necessity Experience on Chase is essential  Experience on Workfront and Adobe Experience Cloud is a bonus Financial & budget management experience is preferred  Knowledge of digital media is a necessity

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