Key Accounts Manager
Found in: Talent ZA C2 - 2 weeks ago
Position Overview:
Our client has an exciting career opportunity for a dynamic Key Accounts Manager to join their Key Accounts team based in Rosslyn.
Minimum Requirements:
- Matric/Grade 12
- Relevant Qualification
- 3+ Years experience within Automotive industry
Responsibilities:
- Build and Maintain Client relationships.
- Assume full responsibility for the existing client accounts.
- Address and resolve issues/queries and report back to relevant parties.
- Constantly explore opportunities to expand and grow within the existing Client Base
- Can engage in consultative selling and has a business solutions approach, including the ability to understand client’s business needs.
- Prepare, manage presentations, proposals and account plans.
- Meet and exceed defined and assigned sales targets.
- Effectively forecast, plan, implement and deploy projects for clients.
- Define and adhere to Prompt response time and methodologies to client queries.
- Define SLA’s
- Ensure adherence to agreed SLA’s.
- Ensure Clients are at all times informed on all Products and Services
- Analyze and map the client process and equipment volume/type flow.
- Update and maintain customer contact detail: (Finance, Logistics, Purchasing, Scan users/web capturing users, production)
- Plan and facilitate Client education on new technologies and developments (products and services)
- Facilitate training
- Proactively identify issues
- Proactively investigate rates/competitor activity/competitive product/s that may influence client affiliation and explore/introduce counter measures to ensure client retention and advise Senior management of potential issues that may impact a client/s decision to review their affiliation with the organisation
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