IT Business Analyst

1 month ago

Cape Town, South Africa Electrum Payments Full time

About Electrum:

Electrum is the next-generation payments technology company that provides cloud-native software to optimize the processing of financial transactions. Since 2012, we have established ourselves as a respected payments technology partner through our deep expertise and track record in delivering trusted enterprise-grade payments solutions.

We’ve built a reputation in providing solutions for high-volume, low-value payment schemes and services that enable our clients to deliver to their customers at scale. We love that the projects we work on touch the lives of millions of South Africans daily, making a real difference.

We hire the best of the best and we offer great opportunities for personal growth and career progression.

Job Summary:

IT Business Analysts engage directly with Electrum customers to elicit, agree on, and document requirements. They work with the development teams to deliver complex, technical projects. The role requires a strong understanding of computer systems and programming.

The key responsibility is to ensure that the end product delivered by Electrum meets our customers’ requirements and expectations. This ensures that there are no surprises for either Electrum’s customers or the development teams.

Key Responsibilities:

  • Requirement Analysis
    • Identifying critical project stakeholders and performing stakeholder management.
    • Workshopping and facilitating meetings in order to gather requirements.
    • Performing research, solution design, requirements analysis and customer input elicitation.

  • Technical Analysis
    • Documenting requirements bridging technical information with business.
    • Understanding and converting business needs into technical specifications and create comprehensive documentation including diagramming.
    • Clarifying requirements to the development teams, including the technical jargon used in the industry, as well as discussing requirements with technical staff at our customers.

  • Quality
    • Ensuring quality by ensuring that the technical solution delivered fulfils the customer requirements.
    • Creating testing in the form of documentation and tooling that is used by the development team.
    • Supporting the development team during testing with the customer.
    • Verifying test results and ensures customer requirements are met during the testing cycle.
    • Ensuring compliance with industry standards and that regulatory requirements are met.

  • Continuous Improvement
    • Staying up-to-date with industry trends and best practices.
    • Suggesting and implementing process improvements.
    • Coaching and mentoring team members.

What You Will Do:

Be fully involved in the technical aspects at Electrum:

  • understanding 3rd party APIs and being able to map between different stakeholder’s APIs (without developer assistance), including Electrum’s APIs;
  • critically evaluating test evidence, e.g. by looking at traces, to ensure that the tester has tested all the scenarios correctly;
  • creating test servers and using technical testing tools like Postman, to create test packs;
  • contributing towards technical internal discussions with developers, with regards to software architecture, requiring a technical understanding of the Electrum product;
  • being an SME (subject-matter expert) for the Electrum products in your team.

Office and Travel Requirements:

  • You may be required to travel as part of this role (at the expense of the company).
  • This is an office-based role.
  • For the interviews, you must be available in-person at our Cape Town offices.

Requirements

  • Bachelor of Science or Engineering or related discipline (e.g. BCom IT).
  • 2 - 4 years working experience relevant to the degree, or 1 - 2 years in an IT Business Analyst role
  • Experience in analytical thinking and writing.
  • Experience with customers and communicating in cross-functional teams.

Preferred Experience:

  • At least 2 years experience as a Business Analyst or similar role.
  • A Business Analyst certification.
  • Experience in the payments space.
  • Experience working in agile development teams.


Benefits

A good work-life balance is very important at Electrum. To help you manage your own time and energy, Electrum offers benefits such as:

  • Flexibility around core working hours
  • Daily cooked lunches and a stocked kitchen for the mid-day nibbles
  • Team socialising, getaways, and social outings

We have created a safe, transparent environment where we know mistakes happen, and that’s okay. We even have a 3 step approach to dealing with them:

  1. Tell everyone about it
  2. Fix the mistake
  3. Tell everyone about it

You are responsible for your actions – both the successes and the failures.

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