Receptionist / Admin Clerk

Found in: Talent ZA C2 - 2 weeks ago


Cape Town, South Africa Tower Group Full time

Our client based in Epping is looking for a Receptionist/Invoice Clerk, someone with a background in Manufacturing/Warehouse. Must be presentable and have finance experience.

Qualifications/Experience

  • Minimum 3 years’ experience in a similar environment
  • Ms word
  • Outlook
  • Excel
  • Internet/intranet
  • Accpac (Sage 300) - advantageous

Reception Duties

  • Welcome and direct all visitors / deliveries.
  • Provide excellent customer service.

Telephone system Duties

  • Answer and address incoming phone calls in a timely, professional and polite manner
  • Clearly determine the purpose of the call and action as required
  • Deal with queries and provide correct information
  • Forward calls to appropriate person/s
  • Take and deliver messages accurately and completely

Administrative duties

  • Filing and sequence checking invoices, delivery notes waybills
  • Data capturing
  • Assisting colleagues with administrative tasks.
  • Performing ad-hoc administrative duties.

Building Municipal Matters

  • Coordinating refuse, flooding, street cleaning matters.

Snail Mail administration

  • Sort and distribute incoming mail
  • Prepare outgoing mail for pick-up or courier
  • Organize courier deliveries

Stationery administration

  • Stock level monitoring
  • Ordering and control of incoming and outgoing stationery

PERSON SPEC:

Personal presentation

  • Maintain a neat and well-groomed appearance
  • Maintain an attentive posture
  • Respond professionally to visitors and callers

Company representation

  • Maintain confidentiality and show discretion
  • Adhere to company policies and procedures
  • Represent organization in an ethical and professional manner
  • Maintain a complete knowledge of organizational structure, personnel names and titles
  • Remain calm under pressure

Communication skills

  • Write well using correct grammar and spelling
  • Communicate verbally with confidence and clarity
  • Ask effective questions
  • Listen actively and respond with empathy
  • Follow instructions properly
  • Understand and respond to non-verbal signals

Customer service orientation

  • Clarify customer needs
  • Provide solutions and support to the customer using in-depth knowledge of company products and services
  • Deal effectively with difficult customers

Work management

  • Set priorities, plan and organize tasks
  • Schedule activities accurately
  • Pay attention to detail
  • Complete tasks on time

Information management

  • Locate and collect information
  • Organize information
  • Distribute information efficiently

General:

  • Report to Financial Controller
  • Working Hours
  • 08H00 – 16H30 Monday to Friday
  • 30-minute lunch break – Common eating area available.

 

  • Employment Conditions
  • Compulsory annual leave over factory shutdown period in December, approximately 5-7 days, balance to be taken during the year as arranged with the Financial Controller

 

  • Package
  • Annual bonus – at company discretion
  • Pension fund
  • 15 working days leave per annum
  • Medical aid (Optional)

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