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Specialist: System Engineer
1 week ago
Open System Services Support
Position reports to Manager: OperationsSpan of Control 0Core DescriptionInstall, monitor, test and maintain cloud and infrastructure solutions. To provide specialised technical support (technology specific) and guidance through high level analysis, diagnosis and problem solving. This includes support, installation, implementation of IT systems for client specific projects
Typically, will play a key role developing new business and take full responsibility for the full solution response of proposal preparation
Key Deliverables / Primary Functions
- Acts as the customer facing interface between Customer/Account and 3rd parties
- Be first point of escalating for service delivery complaints (all priority levels) with support teams
- Oversees Service Management, Service Operations & Service Reviews to meet service standards in line with service level agreements and drive continuous service improvement
- Manage Due Diligence reports and Proposals for new clients
- Assist in the recommendation of product sets and define the go-to-market strategy supportive of company strategies.
- Active support and maintenance of SCCM/Intune/Patch Management /Altiris and Microsoft End point Manager solution and infrastructure in aligned to defined levels of quality, standards and operability as defined within negotiated and agreed service level agreements, service level parameters or contracts. From service transition, for the duration of the service agreement until migration or decommissioning,
- Create and maintain technical infrastructure standards & procedure.
- Evaluate operational compliance and assist in audit reviews.
- Participate in technical design and assist in defining thresholds for monitoring and support.
- Actively identify any contribute or manage of risk.
- Collaborate and strive to optimise engagement between BCX Divisions and establish and enhance relationships with customers and vendors.
- Service Delivery
- Stakeholder Communication
- Communication
- Effective working in a global team environment
- Hardware/Software Installation and management
- Documentation/technical authoring
5 years experience
OR
Grade 12 & 7 years experience
CertificationsEA certificationITIL v3 Foundation PhaseIntune and Microsoft products (M365 Enterprise Administrator and/or Azure DevOps Engineer)Azure CertificationSystem Centre Configuration Manager CertificationProfessional Memberships in Relevant IndustryLevel of Engagement & Span of ControlInteracts with various stakeholders within BCX, on various levels of management
Special Requirements/ Employment ConditionValid Drivers licenseAbility to work extended /long hours as and when requiredWorkplace/Physical RequirementsHybrid Remote WorkerBillable-
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