IT Support

This is a remote position.

1. Keeps computer systems running smoothly and ensures that users get the maximum benefit from them
   
2. Installs and configures computer hardware operating systems and applications
   
3. Monitors and maintains computer systems and networks
   
4. Talks to the staff through a series of actions to help set up systems or resolve issues
   
5. Troubleshoots system and network problems, diagnosing and solving hardware or software faults
   
6. Provides support, including procedural documentation and relevant reports
   
7. Sets up new users' accounts and profiles and deal with password issues
   
8. Tests and evaluates new technology
   

SKILLS AND QUALIFICATIONS:

• At least 3 years of working experience in IT.
  
• Contact Center Support Engineer (Ring Central or Nice CX One Tier 3)
  
•  Knowledge of Network cabling and cable management
  
•  Experience configuring router and firewall appliance
  
• IP Management skills
  
• Basic English communication skills
  
• Knows email reporting ticketing
  
• CRM knowledge (salesforce, Zoho)
  
• Active Directory knowledge (all platform is a plus)
  

1. Computer Specifications

Minimum Intel Specs

Processor: Core i7 8th generation (and above)

                Core i5 10th generation (and above)

RAM: Minimum of 12 GB

Storage: 128 GB SSD or higher

Graphics: 2 GB graphics memory

Minimum AMD Specs

Processor: AMD Ryzen 5,7,9 (Minimum series 3600)

RAM: Minimum of 12 GB

Storage: 128 GB SSD or higher

Graphics: 2 GB graphics memory

Macintosh Specs

Processor: Core i7/ i5 / M1/ M2

RAM: Minimum of 12 GB

Storage: 128 GB SSD or higher

Graphics: 2 GB graphics memory

2.  Main Internet Speed Requirement

Jitter: below 10ms

Latency: below 160ms

Upload: more than 25mbps

Download more than 40 mbps

Using internet speedtest: 

VoIP Speed Test | 8x8  // Aircall’s VoIP Speed Test | Aircall// VoIP Speed Test: Check Your Network Reliability (getvoip)

3. Power Backup

A reliable power backup that could sustain a minimum of 8 hours (full shift)

Examples:  Generators// Solar Panels// Portable power inverters etc. (UPS is not enough)

4. Internet Backup  (Secondary internet)

Jitter: below 10ms

Latency: below 160ms

Upload: minimum of 25mbps

Download: minimum of 25mbps

Power and Internet Backup is a MUST.