Client Support Specialist

4 weeks ago


Cape Town, South Africa Sagan Full time

Position: Client Support Specialist
Location:
Remote (EST)

Work Schedule: Monday - Friday, 08:00 AM - 05:00 PM EST

About Us: Join our team as a Client Support Specialist, where your dedication to exceptional service and technical expertise will contribute to our mission of providing outstanding support to our clients. Our Company is a dynamic organization committed to driving success in the SaaS industry through education and support.

Key Responsibilities:

  1. Client Support Excellence: Provide top-notch client support, ensuring a positive experience and swift resolution of queries or issues.
  2. Software Proficiency: Navigate and utilize advanced software tools, including Hubspot, Notion, Google Workspace, Asana, Searcie.io, Slack, and Zoom.
  3. Documentation: Maintain accurate and up-to-date documentation related to client interactions, ensuring a comprehensive understanding of client needs and preferences.
  4. Collaborative Communication: Collaborate with internal teams, sharing client insights and feedback to contribute to ongoing improvements.
  5. Technical Troubleshooting: Assist clients in technical troubleshooting, working closely with our technical teams when necessary.

Requirements:

  • Medium to high-level spoken English proficiency for internal company conversations.
  • Previous experience in client support, with a focus on SaaS or related industries.
  • Experience with Hubspot or similar platforms is a major bonus
  • Tech-savviness - SaaS, startup, or tech experience is a bonus
  • Highly organized, resourceful, and efficient candidates.
  • Must know how to use Hubspot, Notion, Google Workspace, Asana, Searcie.io, Slack, Zoom

Preferred Skills:

  • Proven ability to work at a fast pace while maintaining high performance.
  • High Emotional Intelligence (EQ) and Intellectual Quotient (IQ).
  • Candid communication style, open to giving and receiving feedback.


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