Client Support Specialist
4 weeks ago
Position: Client Support Specialist
Location: Remote (EST)
Work Schedule: Monday - Friday, 08:00 AM - 05:00 PM EST
About Us: Join our team as a Client Support Specialist, where your dedication to exceptional service and technical expertise will contribute to our mission of providing outstanding support to our clients. Our Company is a dynamic organization committed to driving success in the SaaS industry through education and support.
Key Responsibilities:
- Client Support Excellence: Provide top-notch client support, ensuring a positive experience and swift resolution of queries or issues.
- Software Proficiency: Navigate and utilize advanced software tools, including Hubspot, Notion, Google Workspace, Asana, Searcie.io, Slack, and Zoom.
- Documentation: Maintain accurate and up-to-date documentation related to client interactions, ensuring a comprehensive understanding of client needs and preferences.
- Collaborative Communication: Collaborate with internal teams, sharing client insights and feedback to contribute to ongoing improvements.
- Technical Troubleshooting: Assist clients in technical troubleshooting, working closely with our technical teams when necessary.
Requirements:
- Medium to high-level spoken English proficiency for internal company conversations.
- Previous experience in client support, with a focus on SaaS or related industries.
- Experience with Hubspot or similar platforms is a major bonus
- Tech-savviness - SaaS, startup, or tech experience is a bonus
- Highly organized, resourceful, and efficient candidates.
- Must know how to use Hubspot, Notion, Google Workspace, Asana, Searcie.io, Slack, Zoom
Preferred Skills:
- Proven ability to work at a fast pace while maintaining high performance.
- High Emotional Intelligence (EQ) and Intellectual Quotient (IQ).
- Candid communication style, open to giving and receiving feedback.
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