Property Manager

4 weeks ago

Cape Town, South Africa Recruitment Matters Full time

Our client is seeking a dynamic and detail-oriented Property Manager to oversee the management and maintenance of their luxury holiday accommodations based in Cape Town. The Property Manager will play a crucial role in ensuring that their properties are in perfect condition for guests, managing staff, and driving operational excellence.

 

Responsibilities:

  • Property Management:

  • Ensure that all accommodations are maintained to the highest standards of cleanliness, safety, and functionality.

  • Conduct regular inspections of properties to identify maintenance needs, cleanliness issues, and safety hazards.

  • Coordinate repairs, maintenance, and renovations as needed to ensure the ongoing upkeep of properties.

  • Manage relationships with vendors, contractors, and service providers to ensure timely and cost-effective maintenance solutions.
    Staff Management:

  • Recruit, train, and supervise a team of housekeeping staff, maintenance technicians, and other personnel as required.

  • Provide ongoing coaching, feedback, and support to staff to ensure high performance and job satisfaction.

  • Schedule staff effectively to ensure adequate coverage for property operations and guest needs.
    Guest Experience:

  • Respond promptly to guest inquiries, requests, and concerns to ensure exceptional customer service.

  • Address guest complaints and issues promptly and effectively, striving to exceed guest expectations.

  • Monitor guest feedback and reviews to identify areas for improvement and implement corrective actions as needed.
    Financial Management:

  • Develop and manage budgets for property maintenance, repairs, and operating expenses.

  • Monitor expenses and revenue streams to ensure profitability and cost-effectiveness.

  • Implement strategies to optimize property revenue and occupancy rates.
    Team Leadership:

  • Motivate and inspire team members to achieve excellence in their roles.

  • Foster a positive and collaborative work environment where teamwork and communication are valued.

  • Lead by example, demonstrating professionalism, integrity, and a commitment to excellence.

Key Skills:

  • Keen attention to detail and a commitment to quality.

  • Strong analytical and problem-solving abilities.

  • Excellent communication and interpersonal skills.

  • Ability to motivate and inspire a team.

  • Hands-on approach with a willingness to pitch in as needed.

  • Ability to prioritize and multitask in a fast-paced environment.

Qualifications:

  • Educational Qualifications: High school diploma or equivalent required; additional education in hospitality, property management, or related field preferred.

  • Experience: Minimum of 3 years of experience in property management, hospitality management, or a related field.

  • Leadership Experience: Demonstrated experience managing and leading teams.

  • Technical Skills: Proficiency in property management software and Microsoft Office suite.

  • Handy Skills: Ability to perform basic maintenance and repairs preferred.

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