Business Process Support Administrator

4 months ago

Cape Town, South Africa Frank Consult Full time

Are you a detail-oriented professional with a passion for administrative tasks and process improvement? Our client is seeking a dedicated Business Process Support Administrator to join their team. In this role, you will be responsible for providing administrative support in the documentation, maintenance, and enhancement of business processes within the organisation. The ideal candidate will have a strong foundation in administrative duties, excellent documentation skills, and the ability to support process improvement initiatives.

Duties & Responsibilities:

  • Assist in the development and maintenance of comprehensive documentation for business processes, including workflow diagrams, process maps, and standard operating procedures (SOPs).
  • Compile and maintain user-friendly manuals and guides for internal systems, software, and procedures, aiding users in their day-to-day operations.
  • Provide administrative support to the process improvement team, including scheduling meetings, compiling reports, and managing process-related correspondence.
  • Support the creation and organisation of training materials related to business processes and systems, ensuring materials are up-to-date and accessible.
  • Assist in the analysis of existing processes to identify inefficiencies and support the implementation of process enhancements to boost productivity.
  • Facilitate effective communication between departments to gather process requirements and feedback, ensuring smooth implementation of process changes.
  • Assist in monitoring adherence to documented processes and conducting audits, providing administrative support in the management of compliance documentation.

Education & Experience:

  • Bcom or equivalent. Associate degree or higher in Business Administration, Operations Management, or a related field; relevant experience may substitute for education.
  • Proven experience in an administrative role, preferably with exposure to process documentation or improvement.
  • Proficiency in Microsoft Office Suite and familiarity with process mapping tools (Visio, Bizagi).
  • Strong communication and interpersonal skills, capable of working effectively with diverse teams.
  • Excellent organisational skills and attention to detail.
  • Ability to manage multiple tasks and priorities in a fast-paced environment.
  • A proactive approach to problem-solving and the ability to anticipate needs.
  • Strong commitment to delivering high-quality support and contributing to team success.
  • Flexibility and adaptability to change, with a willingness to take on new challenges.

Working Environment/Physical Demands:

  • Internal relationships with which the position interacts: All business stakeholders.
  • Ensure effective communication and alignment of commercial strategies with business processes.
  • Interaction & review with related teams to ensure alignment & consistency.
  • Global scope which sometimes requires accommodating time zones outside of the country of origin.

Core Competencies:

  • Effective communication & relationship building skills.
  • Detail-oriented.
  • Analytical mindset.
  • Strong analytical & qualitative skills.
  • Manages complexity.
  • System & controls focused.
  • Optimises business processes.

How to Apply:

If you are a proactive and detail-oriented individual with a passion for process improvement, we would love to hear from you. Please submit your CV and a cover letter to ADVANCE@FRANKCONSULT.CO.ZA.

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