Consultant, Cash

3 weeks ago


Cape Town, South Africa Standard Bank Group Full time
Job Description

To take demand from walk-in customers for any card and cash related matters (e.g. teller, ATM, Moneygram, etc.) whilst forming an accurate assessment and understanding of that demand in order to act on it in a manner that consistently delivers what matters to the customer within the parameters of the bank's financial offerings.


Qualifications

Minimum Qualifications

  • National Certificate in Banking (NQF5 FAIS recognised qualification)

Experience

  • 3-4 years branch banking experience, understanding the bank's laid-down policies and procedures related to telling / frontline support; foreign
    exchange; bulk cash and ATMs.
  • Familiar with the legal aspects regarding cheques and cash handling.
  • Knowledge of the functions of other departments within the branch.


Additional Information

Behavioral Competencies:

  • Adopting Practical Approaches
  • Articulating Information
  • Examining Information
  • Following Procedures
  • Managing Tasks
  • Producing Output & Providing Insights
  • Understanding People
  • Upholding Standards

Technical Competencies:

  • Application & Submission Verification (Business Banking)
  • Banking Process & Procedures
  • Customer Acceptance & Review (Consumer Banking)
  • Customer Understanding ( Consumer Banking)
  • Processing
  • Product Knowledge (Consumer Banking)


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