Senior CE Consultant

1 month ago

Johannesburg, South Africa Decision Inc Full time

Who We Need

Decision Inc. is currently looking for a Microsoft Dynamics 365 Customer Engagement Consultant to join our Automation and Digital Applications team, where you will play a pivotal role in delivering cutting-edge solutions to our clients. This candidate should be able to analyse complex business challenges and determine how these can be solved utilising Microsofts best practices and patterns.

As a key member of our consulting team, you will be responsible for implementing multiple projects, using your expertise in both functional and technical aspects. Your technical expertise will be utilized through configurations and a hands-on approach, ensuring the successful implementation of Dynamics 365 CE/CRM solutions.

We strive to ensure that our clients receive the most comprehensive and technologically appropriate solutions to assist them in their Digital Transformation journey. We strive to ensure that our solutions drive the future of innovation and digitisation.

Who Are We?

Decision Inc. is a global digital partner that enables businesses to reinvent themselves to realise their full potential.

We deliver agility, resilience, and intelligence to any enterprise, enabling them to adapt quickly and thrive through innovation and opportunity. Our teams have engaged with more than 400 clients globally over the past 15 years, providing them with the expertise to build, operate, and optimise their digital businesses.

We achieve this by leveraging the worlds best technology to drive our clients business ambitions forward into tomorrow's reality. These technologies include but are not limited to: Microsoft, SAP, Qlik, Snowflake, Alteryx, Automation Anywhere, and Workday Adaptive Insights.

Our success is ultimately driven by our entrepreneurial culture, industry exposure, and the passion of our people. We have three key cross-functional teams Functional and Specialist Consulting, Development, and Engineering teams. Based in four global offices, our exceptional consultants focus on delivering value to clients by keeping them at the centre of our service delivery. To find out more about our exciting fast-paced culture visit: Careers at Decision Inc.


What Will You Do?

Key Responsibility:

  • Responsible for delivering solutions to customers who are globally successful.
  • Proficient in both the functional and technical aspects of a consulting role.
  • Demonstrate analysis skills and experience in principles of Dynamics 365 Customer Engagement (CE/CRM) and related technologies to provide detailed reliable options for scoping/estimates for solution implementations
  • Assist the sales team with creating client demonstrations and showcasing the product to potential customers.
  • Drive / Participate in client workshops
  • Analyze customer business requirements and design technical solutions including functional / non-functional requirements in alignment with architectural standards
  • Disposition requirements to be addressed by out of the box features via standard configuration as well as customization including the proper customization technique
  • Support the development of test scenarios / scripts and coordinate / drive client solution testing
  • Develop appropriate requirements, design, and deployment quality documentation
  • Provide subject matter expertise to customers including technologies and implementation methodologies
  • Effectively work with team members including partners, customers, and leaders to proactively identify and mitigate / resolve risks and issues
  • Consume and contribute best / recommended practices, lessons learned, and intellectual property (IP) to the global Microsoft community with a focus on continuous improvement
  • Foster client relationships and engage with Microsoft and client stakeholders to drive solution success
  • Writing custom integration programs and web-based add-ons using C#.NET
  • Development of custom plugins, workflow actions and bespoke services

Who Do You Need to Be?

  • Relevant Microsoft Dynamics 365 Customer Engagement (CRM) qualifications or certifications and a desire to develop various relevant skills and capabilities.
  • Experience with building integrations to other applications
  • 4+ years of consulting experience specifically in MSD365 CE
  • Gathering of requirements, and translating requirements to CE functionality
  • Technical skillset including:
  • Entities
  • Forms
  • Fields
  • Business Rules
  • Business Process Flows
  • Workflows
  • Dashboards
  • Power Automate (Flow)
  • Experience working on Full life cycle projects

Advantageous

  • Relevant Microsoft Dynamics 365 Customer Engagement (CRM) qualifications or certifications and a desire to develop various relevant skills and capabilities
  • Gathering of requirements, and translating requirements to CE functionality


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