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Server Support Engineer

4 months ago

Midrand, South Africa Sanlam Full time

Who are we?

MiWay is a direct financial services company. We are passionate about service excellence, convenience and offering our clients superior value products. Our Vision is to be a world-class direct financial services business that offers a complete array of services under one convenient umbrella – all managed online. We are positive that with the right people on board, we will continue to grow and give our clients the freedom to do things their way – free from worry and most importantly at peace with all the “what-ifs” of the world. Company values that every employee subscribes to are: Energy, Freedom, Accountability and Attitude. The ideal candidate is one who has the courage to be bold and subscribes to MiWay’s core values Do you have a positive attitude, love a challenge, treat your colleagues with respect and look for solutions, not problems? If yes, then MiWay is the place for you

Minimum Qualification Required

• Grade 12 Senior Certificate
• Microsoft Certified Systems Administrator will be advantageous.
• Microsoft Certified Systems Engineer or equivalent will be advantageous.
• Azure Administrator will be advantageous.

Minimum Experience

• 5-10 years of experience in supporting Windows Server operating systems in an enterprise or corporate environment.
• Extensive experience in VMWare vSphere.
• Understanding Storage Area Networks. Fujitsu Eternus knowledge will be beneficial.
• A working knowledge of server hardware installation and configurations. Fujitsu Primergy experience will be beneficial.
• A working understanding of LAN and WAN services and configurations.
• A working understanding of networks and services like DNS, DHCP, IIS and LDAP
• Knowledge of Microsoft cloud technologies such as Azure Active Directory, Microsoft 365 (Intune, Exchange Online, OneDrive, Teams,), Microsoft Office M365 Office in an enterprise or corporate environment will be beneficial.
• Experience in ITIL, change management procedures.
• Working knowledge of PowerShell and other scripting technologies.
• Linux knowledge will be beneficial.

Deliverables include, but will not be limited to

• Ensure the stability, integrity, and efficient operation of the in-house server environment. This is achieved by monitoring, maintaining, updating, supporting, and optimizing all networked software, hardware and associated operating systems.
• Apply proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve issues to maximize the benefit of IT systems investments.
• Install, configure, update, and maintain Windows Server Operating Systems.
• Collaborate with team members and other departments to ensure efficient resolution of technical problems.
• Document all support activities, solutions, and configurations for future reference.
• Willingness to be available and work after hours when necessary to minimize business downtime and resolve issues within maintenance window periods.
• Monthly standby to be performed as part of the IT Infrastructure team.
• Participates in various IT projects intended to continually improve/upgrade the system infrastructure, ensuring change management procedures and methodologies are implemented and followed.
• Working with 3rd Party vendors to ensure all hardware firmware is kept up to date.
• Working with 3rd Party vendors to ensure hardware failures are attended to, to ensure highly available solutions.

Competencies Required

• Organization and time-management
• Communication
• Problem-solving
• Teamwork
• Life-long learner
• Accountability
• Excellent Client Facing, Written & Verbal Communication
• Self-Management & Self-Motivations - a "Go Getter"
• Creative problem-solving ability.

Knowledge and Skills

Evaluates and recommends suitable hardware and softwareFinancial advice and supportSystem securityAdvanced analytics to address business requirementsProject planning

Personal Attributes

Decision quality - Contributing independentlyOrganisational savvy - Contributing independentlyOptimises work processes - Contributing independentlyPlans and aligns - Contributing independently

Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Core Competencies

Being resilient - Contributing independentlyCollaborates - Contributing independentlyCultivates innovation - Contributing independentlyCustomer focus - Contributing independentlyDrives results - Contributing independently

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. Deadline to apply: 10 June 2024.