Head of Department- Tools

Description

Purpose of the role 

To provide strategic management of people and resources in the department, to ensure excellent customer service and sustainable growth.

Main responsibilities 

Lead and support a team of department managers Develop the team to meet strategic business objectives Manage full operations of the department  Manage daily sales and customer relations Identify business growth opportunities (new markets, new products and new services) As a member of the management committee, co-create and decide on the strategy to implement Participate in cross-disciplinary projects with fellow colleagues Design the most cost-effective delivery channels for your department  Develop appropriate risk management strategies Introduce efficiency, improvement measures for an optimal return and stakeholder value Develop customer service improvement strategies Get involved in drafting and changing policy to align with changing market conditions Requirements Relevant business degree Previous retail experience at a senior management level Minimum 3 years managerial experience Excellent power tools product knowledge Proven track record in the Retail industry  Ability to work long hours and weekends Ability to work as Duty Manager when required, e.g. open and close store Excellent interpersonal relations A team builder and a team player Excellent customer service Self-confident, hardworking and lives by example Work Level Mid-Level Job Type Permanent Salary Market Related EE Position No Location Greenstone

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