IT Technician

4 weeks ago

Johannesburg, South Africa National Risk Managers Full time
A Medical Insurance Company based in Benoni, Gauteng is looking for a IT Technician (Infrastructure) who will administer and maintain the infrastructure technology across the Affinity Enterprise branches and multiple data centres.

Key Performance Area
  • Maintain high availability infrastructure
  • Conduct research on latest networking
  • Perform general administrative functions
  • Infrastructure projects
 
Key Tasks
Maintain high availability infrastructure
  • Perform daily maintenance and upgrades of the Affinity branch offices and multiple data centre infrastructure (Including cloud services)
  • Manage and configure the Wide Area Network (WAN)
  • Manage and configure the Local Area Network (LAN)
  • Optimize service improvement within the infrastructure environment
  • Conduct remote infrastructure support and troubleshooting within prescribed SLAs
  • Manage IP addresses
  • Maintain infrastructure security (e.g. through access controls, backups and firewalls)
  • Monitor and maintain biometrics and smart numbers
 
Conduct research on latest networking
  • Develop and assist in Data Centre consolidations
  • Cloud Services, Disaster Recovery, Business Continuity connectivity design

Perform general administrative functions
  • Collaborate and communicate with IT Support teams
  • Provide assistance to IT Support teams
  • Capacity management
  • Reporting within the infrastructure, including monitoring and alerting
  • Provide vendor, management and 3rd party partners support
  • Establish and maintain a good working relationship with customers and other professionals
  • Oversee telecommunications (i.e., IVR’s and smart numbers)
 
Other requirements
    • Undertake cross-functional tasks for, and provide assistance to, Network Administrators
    • Occasional night-time driving and working
    • Liaise with third party providers in a professional manner.
    • Undertake UPS operational/functionality checks per prescribed checklist(s)
    • Check that OEM UPS suppliers’ maintenance regimes are completed per SLA
    • Process “first point of contact” calls for UPS and systems issues and/or failures
    • Retrieve camera footage for managers’/supervisors’ review
    • Monitor and maintain camera hardware and cabling

Essential Qualifications 
  • Matric
  • A+ Certificate
  • N+ Certificate
  • Linux
Desirable Qualifications
  • CCNA
  • Security+
  • LPIC 1
  • MCSE
Essential Experience (Have-to-Have)
  • 3 years in a similar role
  • Computer network experience
  • Desktop support experience
  • Hardware maintenance experience
  • Networking Devices experience
 
Desirable Experience (Nice-to-Have)
  • Experience in DHCP, DNS and SMTP
  • Experience in Firewalls and VPN Solutions
  • Experience in Active Directory
  • Experience with networking fundamentals and protocols


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