Internal sales

1 month ago


Johannesburg, South Africa Curiska (Pty) Ltd Full time

KEY PERFORMANCE AREAS

  • Sales.
  • Customer Service.
  • Administration and Reporting.

 

MAIN RESPONSIBILITIES

SALES

  • Ensure sales and GP targets are met.
  • Sell stock to customers.
  • Source stock internally to complete customer orders.
  • Maintain a clean back-order report.
  • Arrange timeous delivery of products with internal or external transport providers.
  • Source sales opportunities through inbound lead follow-up, telesales, outbound cold calls, and emails.
  • Manage and maintain pricing in line with the company pricing requirements.
  • Analyse customers’ sales history on system and identify sales opportunities.
  • Grow existing customer- and new customer base.

 

  • CUSTOMER SERVICE
    • Always maintain a high level of customer service standards with internal and external customers.
    • Resolve customer queries timeously
    • Provide daily feedback to customers on back orders and out-of-stocks.
    • Communication of customer credits to operations to ensure timeous collection.

ADMINISTRATION AND REPORTING

  • Prepare quotes, sales orders, and invoices timeously and accurately.
  • Ensure data systems are accurate and always updated.
  • Assist with any other sales related tasks as required by the Office Supervisor or Branch Manager.

Desired Experience & Qualification

KEY JOB REQUIREMENTS

QUALIFICATIONS

  • Grade 12 

EXPERIENCE

  • Relevant experience in a similar position.

KNOWLEDGE REQUIREMENTS

  • Computer literacy with Proficiency in MS Excel at a basic level.
  • Proficient in SAGE / Pastel Evolution, or similar, at an intermediate level.
  • A thorough practical knowledge of best practices in sales processes.

SKILL REQUIREMENTS

  • Quoting and invoicing.
  • Excellent organizational skills and attention to detail.
  • Ability to work diligently in a pressurised and fast-paced environment.
  • Excellent verbal and written communication skills to effectively engage with clients, understand their needs, and articulate the value proposition of the product being sold.
  • Customer-focused and able to build strong relationships with customers.

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