Senior Systems Analyst

4 weeks ago

Johannesburg, South Africa Boardroom Appointments Full time

Role Overview: 

The Senior Systems Analyst plays a pivotal role within the Technology division, primarily responsible for designing systems, providing subject matter expertise on technical solutions, and compiling technical specifications from business requirements. This role operates at Level 1 in the Technology role family, focusing on quality and supporting various business processes. The position entails critical thinking, problem-solving, and a keen focus on customer service excellence.

Key Responsibilities:

  1. System Design and Technical Expertise:

    • Design robust systems based on business requirements, collaborating closely with Business Analysts and Solution Architects.
    • Provide subject matter expertise on technical solutions, ensuring alignment with organizational goals and standards.
    • Compile detailed technical specifications, considering factors such as scalability, performance, and security.
    • Collaborate with Database Administrators to establish efficient table designs and ensure data integrity.
  2. Cost Containment and Efficiency:

    • Contribute to cost efficiencies by responsibly utilizing resources and identifying areas for cost containment.
    • Identify and escalate potential risks that may lead to increased costs, and propose process improvements to contain and reduce expenses.
    • Follow established processes and procedures to maintain cost efficiencies while ensuring quality outcomes.
  3. Customer Experience and Satisfaction:

    • Deliver exceptional customer service by adhering to quality service standards and promptly resolving customer queries or complaints.
    • Interact with internal customers and stakeholders across different levels to ensure their needs are met effectively.
    • Propose improvements to internal processes to enhance service levels and overall customer satisfaction.
  4. Business Process Optimization:

    • Continuously optimize work processes by investigating new methods and leveraging technology.
    • Provide subject matter expertise on writing change business requirements and technical specifications, contributing to process improvements.
    • Collaborate with cross-functional teams to identify and develop solutions that enhance service delivery and quality.

Qualifications and Competencies:

  • Minimum Qualification: IT Certification
  • Preferred Qualification: Bachelor's degree in information technology.
  • Experience Required: 5 years or more in development or business system knowledge.
  • NQF Level: 6; NQF Qualification Format: Diploma/Advanced Certificate

Competencies:

  • Strong analytical skills with attention to detail and a focus on quality.
  • Learning agility and problem-solving ability.
  • Business insight and risk awareness.
  • Proficiency in process and technological competence.
  • Excellent interpersonal and customer service orientation.
  • Commitment to excellence and quality orientation.
  • Effective time and self-management skills.
  • Ability to monitor and measure performance against objectives.
  • Basic/Foundation knowledge of analytical methodologies and System Development Life Cycle (SDLC) standards.

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