Tech Officer: Systems Engineer

4 weeks ago

Centurion, South Africa BCXP Full time
Business unit, Department, Reporting

Business Unit:  CPS

Department:  EIS

Reports to: Manager - Backup and Storage 

Core Description

Install, monitor, test and maintain backup solutions. To provide specialised technical support (technology specific) and guidance through high level analysis, diagnosis and problem solving. This includes support, installation, implementation of IT systems for client specific projects 

Key Deliverables / Primary Functions
  • Drives continuous service improvement and optimisation of the operational landscape 
  • Acts as the customer interface between Customer 3rd parties in planning, implementation, maintenance and during incidents  
  • Assist in the evaluation of product sets, product features and functions to drive landscape maturity and stability 
  • Active support and maintenance of infrastructure in alignment to defined levels of quality, standards and operability as defined within negotiated and agreed service level agreements, service level parameters or contracts. From service transition, for the duration of the service agreement until migration or decommissioning,  
  • Review and maintain technical infrastructure standards & procedure.  
  • Evaluate operational compliance and assist in audit reviews and risk identification and mitigation 
  • Participate in and assist in defining thresholds for monitoring, alerting and support 
  • Identify operational trends through analysis to proactively manage client environments 
  • Collaborate and strive to optimise engagement between BCX Divisions to establish and enhance relationships with customers and vendors. 
  • Certification and Re-certification of products to ensure highest standards of skill to ensure high standard of service delivery 
  • Support and mentor junior team members to ensure skills improvement 
  • Standby and Afterhours support to ensure adherence to contract SLA  
Core Functional Skills & CapabilitiesTechnical Report writingTroubleshootingTeamworkCustomer FocusICT KnowledgeCore Behavioural CompetenciesApplying expertise & TechnologyDelivering Results & Meeting customer expectationsDeciding & Initiating ActionFollowing instructions & proceduresWorking with peopleCulture MatchJob MatchMinimum QualificationsNQF 4: Grade 12 National DiplomaAdditional Education -Preferred /AdvantageExperience

2 years of experience in modern enterprise data protection in an operational capacity with a broad spectrum of support roles and valid certifications.

CertificationsITILIBM Spectrum ProtectVMWareMicrosoft Certified Professional (MCP) or Microsoft Certified Solution Developer (MCSD)Linux Certification (CompTIA Linux, LPIC)Cloud certification (AWS, GCP or Azure) preferredVEEAMCommvault Certification Engineer level required (Certified Expert preferred)Python and or PowerShell (experience advantageous)NetBackupProfessional Memberships in Relevant IndustryLevel of Engagement & Span of ControlSpecial Requirements / Employment ConditionValid Drivers licenseAbility to work extended /long hours as and when requiredRequired to be available 24/7Workplace / Physical RequirementsHybrid Remote WorkerBillableRevenue Generating

Note that this is a Storage position with skills as follows

  • Install, maintain, update, and administer Storage and SAN software. 
  • Performs storage changes using Change management process and ensures all storage and SAN processes are properly run and managed. 
  • Diagnose Storage and SAN platform issues and troubleshoot Storage environment for optimal performance and resolve issues promptly.  
  • System Administration of Windows / Linux / Backup Systems, Storage Appliances, and SAN devices. 
  • Perform analysis of storage and SAN infrastructure and makes recommendations on improvements to meet business need and future capacity. 
  • Manage the resolution of complex problems and interfaces with support resources within the organization and the supplier community, providing root cause and remediation to mitigate risk.  
  • Evaluates and applies software upgrades and support packs as required to solve production problems and/or ensure compliance and system integrity. 
  • Reviews/audit the existing storage and SAN , policies, and operational considerations and recommends and establishes best practices. Ensure Regulatory Compliance.  

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