Intermediate Business Analyst

1 month ago

Cape Town, South Africa SA Metal Group (Pty) Ltd Full time

We are seeking a talented and experienced Mid-Level Business Analyst to join our team, specializing in user support, training, system troubleshooting, documentation, and system design. The ideal candidate will have a strong background in analysing business processes, understanding user needs, providing effective solutions, and contributing to the documentation and design of robust systems. The suitable candidate will work in office, in a project-based module with support and guidance from senior team members/Technical Specialists from Cape Town and Gauteng. Key responsibilities will include but are not limited to:

User Support:

  • Serve as a primary point of contact for end-users, addressing inquiries, issues, and requests related to system usage.
  • Collaborate with cross-functional teams to identify and implement solutions that enhance user satisfaction.
  • Provide timely and effective resolutions to user problems, escalating issues as needed.

Training:

  • Develop and deliver user training programs, ensuring users have a comprehensive understanding of system functionalities.
  • Create training materials, documentation, and resources to support user learning.
  • Conduct training sessions, workshops, and webinars for individuals and groups.

System Troubleshooting:

  • Analyse and diagnose system issues, working closely with IT teams to identify root causes and implement solutions.
  • Document troubleshooting procedures and maintain a knowledge base for common issues and resolutions.
  • Participate in system testing to ensure functionality meets user requirements.

Documentation:

  • Create and maintain comprehensive documentation for system functionalities, user guides, and standard operating procedures.
  • Ensure documentation is up-to-date and aligns with system changes and updates.
  • Document business processes, requirements, and system architecture for reference and training purposes.

System Design:

  • Contribute to the design and enhancement of systems to meet business and user requirements.
  • Collaborate with development teams to translate business needs into technical specifications.
  • Participate in system design reviews, offering insights and recommendations for improvement.

Business Process Analysis:

  • Collaborate with stakeholders to gather and analyse business requirements related to user support and system functionality.
  • Identify opportunities for process improvements and efficiency gains.
  • Translate business needs into technical specifications for system enhancements.

Communication and Collaboration:

  • Foster strong relationships with end-users, stakeholders, and cross-functional teams.
  • Communicate effectively with both technical and non-technical stakeholders.
  • Collaborate with IT and Dev teams to prioritize and implement system updates and enhancements

Qualifying Experience & Attributes:

  • Bachelor's degree in Business Administration, Information Technology, or a related field
  • Proven experience as a Business Analyst with a focus on user support, training, system troubleshooting, documentation, and system design
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Knowledge of relevant software and systems
  • Ability to adapt to changing priorities and work independently
  • Training or certification in relevant areas is a plus

 

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