Call Center Agent

1 month ago

Port Elizabeth, South Africa WNS Global Services Full time
Job Description

Role purpose

Supplier will handle all telephone bookings for International Conferencing and Directory Enquiry calls for customers through various channels. Supplier will also provide telegraph operational support/services and will:
Key responsibilities
o Ensure the provision of telephone numbers for residential and business phone users; and
o Facilitate connecting and troubleshooting International conference calls.
o Facilitate first level support dispute resolution;
o Confident and friendly telephone skills;
o Accurate data inputting skills;
o Excellent time management skills;
o Self-motivated;
o Excellent verbal and written communication skills;
o PC skills using MS Office E.g. Excel, PowerPoint;
o Confident and professional 

Experience, skills and attributes
• 6 months experience inbound or outbound call center
• Excellent computer literacy
• Ability to effectively and professionally communicate
• Performance driven and customer service orientated
• Proactive thinking in identifying and resolving issues
• Forward thinking and ability to handle challenging situations
• Excellent understanding of the call center environment and its vision
• Exceptional team work skills
• Exceptional problem solving skills
• Planning and prioritization skills


Qualifications

Qualifications and Accreditations

• Matric or equivalent


Additional Information

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